Russian Post is the national state postal operator of Russia, a full member of the Universal Postal Union, providing domestic and international postal services. Receives, sends and receives postal items: parcels, small packages, parcels and correspondence; provides financial and delivery services to both individuals and businesses.

Russian and foreign online stores often send orders to customers using this postal service or integrate it with its delivery to provide high-quality and inexpensive services. For example, on the basis of post offices, I organized express delivery and order pick-up points, reducing the time for issuing orders across Russia to 2-5 days. Some transport companies combine their cargo transportation capabilities with the vast resources of the national postal operator. Thus, she recently created a joint project with Russian Post called “Rural Delivery” for delivery to remote locations, regional and district centers of Russia, where there are no own branches.

According to the press center, in the 1st quarter of 2018, Russian Post processed 95.7 million international mail items, and more than 60% of online shoppers used delivery services. In 2018, the second stage of a sorting center will be built in Vnukovo and in 3 years the network of logistics centers will be expanded throughout the country. According to e-commerce experts, the growth of international incoming shipments will continue, mainly due to parcels from China.

Active promotion in the Russian-speaking market of such large Chinese stores, like , Banggood, as well as new players that are rapidly gaining popularity, and , have significantly increased the flow of incoming mail. Nevertheless, Russian Post continues to provide quite high-quality services for the delivery of parcels, both international and domestic.

Tracking parcels in Russia

When registered, a postal item is assigned a tracking number, with which you can track when it was sent, stages of movement and the date of receipt at the post office. The tracking service allows you to monitor the receipt of your shipment and is especially useful in resolving disputes with the seller in case of detected discrepancies. The recipient's name and address will help ensure that the parcel is coming for its intended purpose, and the weight of the item is to approximately estimate the contents of the attachment. The latest delivery status will inform the sender that the item has been successfully delivered.

In addition to simple letters, all other shipments within Russia are always sent as registered. Incoming international letters and small packages can also be sent as unregistered. In these cases, you can only rely on the integrity of the sender or seller and the absence of various excesses. If a parcel is lost or not sent without evidence of non-receipt, neither postal services nor sellers will refund money for the goods and shipping.

Tracking data will also help when filing claims for failure to meet delivery deadlines. The Russian Post website directly states liability for violating these deadlines.

Tracking Russian Post parcels by identification number

The barcode postal identifier (SPI) for domestic Russian Post items consists of 14 digits, where:

• the first six digits indicate the recipient's post office code,
• the next two digits indicate the month the barcode identifier was printed,
• numbers from ninth to thirteenth - unique departure number,
• and the last digit is the control digit.

After paying for the forwarding service, the cashier will issue a fiscal receipt, which, in addition to the standard cost and name of the service, will indicate the RPO number (registered mail), this is the tracking number - the postal identifier of the Russian Post. In the RPO line, the last digit in the check is printed separated by a space, but it must be entered without spaces.

It looks like this on a cash receipt:

RPO tracking is instant - upon acceptance, the post office employee enters information into the database, and the first status “Accepted at the post office” will appear when tracking Russian Post by ID immediately after sending. The postal identifier is an excellent tool for monitoring the movement, delivery times and weight at each stage of the journey of the delivered item.

Tracking Russian Post by international shipment number

For international postal items, the regulations of the Universal Postal Union have approved a unified track code standard. The type of postal item is determined by the first two Latin letters, the next nine digits in the tracking number consist of a unique eight-digit number and the last verification digit. The last two Latin letters in the tracking number indicate the country of departure. It is impossible to determine the destination country by the track number.

Examples of departure numbers:

• CQ---US (CQ123456785US) – parcel from the USA,
• RA---CN (RA123456785CN) – small package from China,
• RJ---GB (RJ123456785GB) – departure from the UK,
• RA---RU (RA123456785RU) - internal number assigned to unregistered parcels when arriving in Russia.

How to track a Russian Post parcel

Russian Post tracking is available on the official website or.

After entering the track number in the search bar for shipments and clicking the “Track” button, a separate page opens with information about the passage of the parcel, dates, statuses, address and full name of the recipient.

To get more detailed information with all intermediate statuses and movement outside Russia, track your track numbers on a simple parcel tracker website:

Important features of the work of Russian Post

Compliance with the requirements for the contents of the parcel and its packaging is a prerequisite for successful shipment. IN different countries these rules may vary slightly. For example, in Switzerland you cannot send horoscopes by mail. Some African countries cannot send shaving brushes of Japanese origin. And in the UK there is a special ban on sending parcels containing rubbish. But in general, the conditions below are typical for all postal services, including for Russian Post.

Items prohibited for shipment:

• firearms, signal weapons, pneumatic weapons, gas weapons, ammunition, cold weapons (including throwing weapons), electric shock devices and spark gaps, as well as main parts of firearms
• narcotic drugs, psychotropic, potent, radioactive, explosive, caustic, flammable and other dangerous substances;
• poisonous animals and plants;
• banknotes and foreign currency
• perishable food, drinks;
• items that, by their nature or packaging, may pose a danger to postal workers, stain or damage other postal items and postal equipment.

There are also goods prohibited for import from abroad. Therefore, when shopping in foreign online stores, it is advisable to familiarize yourself with

The possibility of instant transmission of information via the Internet does not negate the demand for traditional delivery - postal. If it is necessary to transmit original documents or information on paper, the most popular service is still postal service. To protect the contents of the shipment, users of postal services prefer to send correspondence by registered mail. This status gives the sender the opportunity to track a registered letter: Russian Post, along with other members of the Universal Postal Union, provides such a service. Moreover, tracking can be carried out by both participants in the correspondence.

What is a registered letter?

Registered mail is a registered mail item. Unlike the usual one, which the sender throws in mailbox, Russian Post accepts registered mail under its responsibility for forwarding. When registering a letter, the sender will receive a receipt, and it will be handed over to the addressee personally against a signature.

Before sending a registered letter, you should select the mailing class, since Russian Post provides two options - registered letter and first class registered letter. The second is sent by faster airmail and allows for greater weight and envelope size. So, if maximum size registered letter is 229X324 mm, and the weight is 100 g for shipments within Russia, then the option with a higher status can weigh five times more, and the permissible parameters of the envelope should not exceed 250X353 mm.

For correspondence abroad, only registered letters are provided (permissible maximum weight - 2 kg); the geography of delivery of first class registered letters is limited to Russia.

How much does a registered letter cost?

Russian Post clients may be interested in how much it costs to send a registered letter:

• the cost of a registered letter in 2017 is from 41 rubles. when departing to a populated area in Russia;
• sending correspondence to other countries will cost from 110 rubles;
• The tariff for sending registered first class mail depends on the weight and region and ranges from 66 to 236 rubles;
• notification and changes or corrections to the delivery address will incur additional charges.

You can find out in advance how much a registered letter costs on the Russian Post website. The postal calculator will help you calculate not only the cost of a registered letter, but also the delivery time. To do this, you need to indicate the points of departure and destination, weight, select the delivery method (regular, expedited or courier) and the required additional service in the appropriate column.

Mail ID

To track a registered letter and find out its status, you will need the postal identifier or track number indicated on the check. The track number of a registered letter with a destination in Russia consists of 14 digits. IN mail id For international shipments 13 characters - numbers and capital letters of the Latin alphabet.

You can track a registered letter using the Russian Post ID on the operator’s official website.

Tracking a registered letter on the Russian Post website

To check a registered letter by ID, you need to go to the Russian Post website; tracking will not require registration. But the service of sending notifications by track number is available only to registered users.

You must enter the tracking number in the input field. There should be no spaces between the numbers, even if some symbols on the check are located at a distance. The tracking service allows you to find out the location of several shipments; in this case, you need to enter each track number sequentially, separated by spaces.

Each stage of sending a registered letter is recorded in the postal system, and the data is entered into the database. Consequently, the sender will also have access to information on the movement of the letter:

• location and date of dispatch;
• next destination and post office number;
• whether the letter reached the addressee.

This service of the Russian Post company - tracking by identifier - is the only possible way control the progress of the registered letter. It is not possible to find out information by the address and last name of the recipient.

To receive notifications on your phone and ensure regular tracking of registered mail, Russian Post offers to use a mobile application.

If the movement of a registered letter is not tracked, and a lot of time has passed since it was sent, or the status has not been updated for a long time, you need to write a search application.

How long is a registered letter kept at the post office?

If the registered letter could not be delivered to the addressee, then it will be stored at the post office for 30 days from the date of receipt. The storage period for a registered letter will be extended to two months if the addressee submits a corresponding application. After this period, the letter will be sent to the return address at the sender's expense. He must pick up the registered letter within the prescribed period, otherwise it will be considered unclaimed and destroyed after six months of storage.

Other services for tracking postal items

There are enough resources on the Internet that offer postal tracking services - “My Parcels”, Track It, AliTrack and many others. For the most part, they are in demand among clients of online stores. In all cases, a track number is required to track the movement of parcels.

To track your parcel you need to take a few simple steps.
1. Go to home page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. The predicted delivery period is displayed in the track code information.

Try it, it's not difficult ;)

If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.

If you have any difficulties with the statuses in English, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.

Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.

In these information blocks you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"

If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .

If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail items.

If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... Parcels go on different routes, in different ways, they can wait 1 day to be sent by plane, or maybe even a week.

If the parcel has left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who is delivering the parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)

How to track the movement of a parcel from abroad?

To track the movements of international postal items (IPO), a postal monitoring system has been developed, the main tool of which is a unique tracking number. This number consists of digital and alphabetic characters, and is also duplicated in the form of a barcode. Modern postal logistics terminals are equipped with barcode scanners and, when the IPO passes through such a terminal, the tracking number data is read and sent to the servers of the international postal monitoring system.

Thanks to this system, it is very easy to find out the location of the MPO. This can be done on the websites of government postal services or private logistics companies. In addition, there are convenient tracking services - trackers that combine tracking systems of many countries and private carriers.

What is a tracking number?

Tracking number is a number for tracking the movement of your cargo, provided by postal services. The tracking number is standardized by the Universal Postal Union and has a strict structure.

Standard international number tracking looks like XX123456789XX:

• the first letters indicate the type of shipment, for example, CA-CZ – parcel with tracking, EA-EZ – express parcel sent by one of the international express delivery services, for example EMS, RA-RZ – small registered package with tracking, LA-LZ – small package without tracking
• Next comes a unique eight-digit code, and the ninth digit is a verification value calculated using a special algorithm,
• the last Latin letters indicate the country from which the parcel was sent, for example, CN - China, US - USA, DE - Germany.

Official and complete information is available at the link ( PDF document, English language).

To check whether your tracking number is up to standard, use the form provided on the UPU website (Excel spreadsheet).

The seller provided a tracking number, but there is no movement of the parcel.

• Information in the mail monitoring system may be delayed. The normal situation is a delay of 3-5 days.
• The seller provided a pre-reserved number, but the package has not actually been shipped yet. Wait 3-5 days and clarify the situation with the seller.

I just paid for the order, and the seller already gave me a tracking number. All this is suspicious.

There is nothing suspicious about this, because abroad there has long been a system for reserving postal items that are purchased in advance. The seller only needs to enter the addressee’s details and print out the finished form with a tracking number.

What information can I get from my tracking number?

Using the tracking number you can get the following information:

• method of sending MPO;
• where (export) and where (import) MPO is moving;
• find out the stages of movement of international goods - export, intermediate delivery points, import, customs clearance, delivery to the addressee within the territory of the recipient’s country;
• a lot of MPO (not always provided);
• Full name and exact address of the recipient (usually this information is available on official trackers of postal and courier services).

Judging by the track number, the parcel is heading to another country.

• The seller mistakenly provided the track number of another parcel or confused the numbers. Ask for clarification on this point.
• There was a failure in the mail monitoring system. The parcel will still be delivered to its zip code and address.
• The seller deliberately provided a different track number; the parcel might not have been sent at all, hoping for the lack of experience or inattention of the client. Chinese sellers often sin with this.

The IPO tracking number has a non-standard appearance. Why?

The standard tracking number of the form XX123456789XX is specific only to national postal operators that are members of the Universal Postal Union (UPU). There are several common reasons for receiving a non-standard tracking number:

• The parcel was sent through large private delivery services - DHL Express, UPS, Fedex, SPSR, Meest, etc., which have their own internal standards for generating a tracking number. Typically, this number has only a numeric format and is tracked on the websites of these services or on aggregator trackers;
• The package was sent from China via local carriers.
• The seller made a mistake when writing the tracking number. Here you need to check with the seller that the number provided is correct;
• the seller knowingly provided a false tracking number in order to deceive the customer. This is typical for Chinese sellers on Aliexpress. In this situation, only a dispute will help.

My order was sent through a national postal operator, but they did not provide me with an international tracking number. Why?

Not all postal items automatically receive an international tracking number. The fact is that all MPOs are divided into “small packages” and “parcels”. A standard small package (parcel) is considered to be a shipment weighing less than 2 kg and is not assigned a tracking number. In some cases it is possible to additional fee register such an IPO and receive a tracking number. MPOs weighing more than 2 kg fall into the category of parcels and are assigned a tracking number, but even in this case it does not always have an international format. Parcels are divided into regular and priority (registered). The latter have an international tracking number.

Who should provide me with the tracking number?

In the case of purchases in foreign online stores and auctions, the tracking number is provided by the seller after payment for the order.

What determines the speed of MPO delivery?

There are a lot of conditions and factors here. The main ones include:

• choice of delivery method - regular or priority (express) mail;
• choice of delivery operator - state postal service or private express carrier. Delivery speed by private courier services can be 3-5 times faster than using regular postal services;
• features of the work of postal operators in a particular country. For example, USPS mail is much faster than Russian Post;
• distance between sender and recipient;
• depending on the time of year, weather conditions, disasters. For example, during the Christmas sales and pre-New Year rush, the flow of parcels increases sharply and postal operators do not have time to process all parcels on time. This leads to delays.

When exactly will I receive my parcel?

There is no exact answer to this question. In this case, it is much more accurate to use the concept of expected delivery time. The website of each national postal operator contains information about the average delivery time by one method or another to a specific country. Stores also provide this information when choosing a delivery method.

The situation is clearer with courier carriers - DHL Express, UPS, Fedex, SPSR, etc. In 80% of cases, delivery is carried out the same day or within the next 3 days (if there are no problems at customs).

Delivery times for standard MPOs to Russia from the USA and European countries vary within the following time limits:

• EMS shipments - 7–14 days.
• Registered parcels and parcels - 14–30 days (depending on the distance from key centers of international postal exchange).
• Simple packages and parcels - 18–40 days.
• The average delivery time for parcels and parcels from China and Southeast Asian countries is about 21–40 days.

I was sent a parcel weighing 1 kg (for example), but according to the track number in Russia, the weight became 0 (or much less than 1 kg). What is this connected with?

This is a very common situation when, after exporting to Russia, the parcel “loses weight” down to 0 grams. It’s just that some sorters are too lazy to weigh each MPO and enter this data into the tracking system.

The second option is sadder. If at any stage of delivery or customs clearance the parcel suddenly loses weight, this may indicate theft of the investment. This is a direct reason to insist on opening the parcel at the post office upon receipt. A parcel with a difference in weight must have a corresponding certificate.

The DHL Express, UPS, Fedex parcel was detained at Russian customs (sent to the store). For what reason?

The most common reason is exceeding the investment value limit for courier MPOs, which for Russians is 200 euros. You can read more about the features of courier services in our articles:

Also, some courier services organize delivery only to large cities of the Russian Federation, and if you are a resident of a small town on the periphery and are unable to come to the company’s office, the parcel will be sent back.

My package ended up in another country. What should I do?

There are two possible reasons for this:

• The parcel is delivered in transit through third countries and the final destination has not changed. There is no need to worry, this is normal practice. Especially when delivered by courier services.
• The seller mixed up the tracking numbers or entered the delivery address incorrectly. This happens extremely rarely and the problem should be resolved directly with the seller.

The package was sent from the USA via USPS. What is this and where can I track such parcels?

Parcels sent by USPS can be tracked on the official USPS website or on our tracker.

Most Common USPS Statuses

Electronic Shipping Info Received - information about the postal item was received in electronic form.

Shipment Accepted - accepted from the sender.

Arrived at Sort Facility - arrived at the sorting center.

Processed at USPS Origin Sort Facility - the mail item has been sorted at the postal collection point.

Dispatched to Sort Facility - left the sorting center.

Notice Left (Business Closed) - the postal operator attempted to deliver the parcel, but delivery did not take place, because The delivery location was closed. A receipt was left for the recipient.

Processed Through Sort Facility - The mail item has left the postal sorting facility in the direction of delivery (export to the destination country).

Customs Clearance - transferred to customs.

Customs Clearance delay (Held in Customs) - the parcel is detained at customs.

Customs clearance processing complete - customs clearance is completed.

Delivered - delivered.

How do I know when my USPS mail has left the USA?

Most often, IGOs ​​leave the United States when the following statuses are assigned:

• Processed through USPS Sort Facility, JAMAICA, NY 11430
• Processed through USPS Sort Facility, LOS ANGELES, CA 90009
• Processed through USPS Sort Facility, CHICAGO, IL 60666
• Processed through USPS Sort Facility, MIAMI, FL 33112
• Processed through USPS Sort Facility, CHICAGO, IL 60688
• or International Dispatch

Where can I get information about the work of the German post office Deutsche Post DHL and where can I track parcels from Germany?

Detailed information about the work of the German state post and how to track IPOs from Germany can be found in our

Delivery from England via Parcel Force. What is this?

Parcel Force is the express delivery division of the UK's Royal Mail. In Russia and the CIS countries, Parcel Force shipments are delivered by local EMS services. You can find out detailed information about the work of the Royal Mail of Great Britain Royal Mail from ours.

Shipping method on eBay is International Priority Shipping to Russia. How to understand this?

In this case, delivery to Russia is carried out under the terms of the eBay Global Shipping Program, which implies the presence of an intermediary in the USA at the delivery stage. More detailed information is in ours.

The online store offers direct delivery to Russia (CIS countries) through the company Borderfree (FiftyOne). What kind of company is this and where can I track the progress of my order?

Borderfree is an American logistics company that provides American stores with delivery services to international customers. The company operates according to a conventional sweat forwarder scheme, that is, it collects orders from stores in its warehouses in the United States and then forwards them to a customer outside the United States. The company charges a commission for its services. Borderfree's contractors for delivery to Russia and the CIS countries are the courier companies DHL Express and SPSR. You can track the movement of parcels on the company’s website using your order number and email address.

Delivery from China (Aliexpress and other stores) via Swiss Post and Sweden Post

IN lately Many sellers on Aliexpress offer a choice of delivery via Swiss and Swedish postal operators. For many, this raises a logical question - what do China and Swiss Post have to do with it?! The point here is that Swiss Post and Sweden Post have representative offices in China and deliver parcels from the Middle Kingdom with a transit point in Switzerland and Sweden, respectively. The Chinese began to use the services of European carriers due to serious bans on the shipment of Li-Ion batteries by China, Hong Kong and Singapore Post. Delivery scheme: Singapore - Switzerland/Sweden - Russia (other countries). The track number for such shipments is RXXXXXXXXXXCH for Swiss Post and RXXXXXXXXXXSE for Sweden Post.

You can track it on the Swiss Post website www.swisspost.ch and the Sweden Post website www.posten.se

My package was lost (the attachments were damaged, completely or partially missing). What should I do?

If the parcel was lost, you should contact your post office and write an application to search for the parcel.

In order not to become a victim of unscrupulous customs or postal workers and not to receive a brick instead of an iPhone, you should familiarize yourself with receiving parcels at Russian Post offices

What does “sent to airline” status mean? How long will it take for the parcel to arrive after receiving the “sent to airline” status?

“Sent to airline” is the last status that a parcel can receive while in China. Once the package has received the “sent to airline” status, it is no longer under the control of China Post. As a rule, the parcel arrives in the destination country within 2-4 weeks from the date of receipt of the “sent to airline” status. Typically, the “sent to airline” status does not change until the package reaches its destination or is delivered to the recipient.

Be careful if more than 30 days have passed after receiving the “sent to airline” status and you still have not received the package. Perhaps it got lost or its shipment was delayed in another country. In order for the seller or store to return your money, you need to file a claim.

What does the “Import Security Scan” status mean?

If your package has received the “Import Security Scan” status, there are three options:

If the package was originally sent from outside China, and the LOCATION column indicates a city in China, for example, Beijing, Shanghai, etc., this means that the package was delivered to China, and will be delivered to the recipient after customs clearance. See the question How to get a refund for a lost package or a package that took a very long time to be delivered.

What does the “Import Customs Scan” status mean?

If your package has received the “Import Customs Scan” status, there are three options:

If the package was originally sent from China and the LOCATION column shows a city in China, such as Beijing, Shanghai, etc., it means the package was sent back to China from overseas. Typically, the package is sent back to the supplier and the recipient will receive it later if the supplier pays an additional shipping fee and sends the package again.

If the package was originally sent from China and the recipient's country is indicated in the LOCATION column, this means that the package has been delivered to the customs office of the destination country and will be delivered to the recipient after customs clearance.

If the package was originally sent from outside China, and the LOCATION column indicates a city in China, for example, Beijing, Shanghai, etc., this means that the package was delivered to China, and will be delivered to the recipient after customs clearance.

What does the status “In Customs-Control warehouse” mean? How long will it take?

The status “In Customs-Control warehouse” means that the parcel is in a customs warehouse awaiting inspection before export or airmail.

What should I do if the status of my parcel does not change for a long time from the status “Export Security Scan”, “Export Customs Scan”?

What does the status “Success find: 0 items!” mean? or “China Post has not received the parcel”?

If you tracked the parcel by tracking number and the status of the parcel is “China post has not received the parcel” or “Success find: 0 items!” (“Result - 0 parcels”), this means that the seller (supplier) gave you a non-existent (invalid) tracking number, which is not assigned to any sent parcels in the China Post database.

There may be several reasons:

The tracking number is incorrect.

Less than 48 hours have passed since the seller sent the goods, China Post has not yet updated the information about the parcels.

The seller has not shipped the items for some reason, such as “out of stock,” but plans to ship them later.

To understand what is being discussed in the three points above, you need to know how the parcel tracking system works by number:
China Post can easily attach a label with a non-existent number to any package. The tracking number is invalid and the parcel cannot be tracked until China Post assigns the tracking number to it. Payment system Paypal, ebay and Aliexpress sometimes receive non-existent tracking numbers from many scammers who send these numbers to fill out payment information. Many marketplaces such as ebay or Aliexpress require the seller to ship the order within 24 hours of payment, so some sellers may provide a non-existent tracking number to avoid penalties. Later, when the seller restocks the goods, he uses the same tracking number to ship the goods, and using this number it will be possible to track the parcel on the website within 48 hours after the actual date of dispatch.

What should I do if the status of my parcel is “Success find: 0 items!” or “China Post has not received the parcel”?

• If you received the tracking number within 48 hours after shipment, you may need to wait two more days until the China Post database is updated.
• If you received a tracking number more than two days ago, you may need to contact the seller and check with them for the real shipping date and real parcel number. Tell the seller that you want to track the package using the number on the website within 48 hours after shipment, otherwise you will file a claim. Typically, the seller provides a new tracking number, actual shipping date, or planned shipping date, which can be checked later on the website.
• If the seller again gives you incorrect shipping information or doesn't respond at all, you should file a claim with ebay, Aliexpress or Paypal and ask for a refund. You can also leave negative feedback about the scammer after your refund.

What does the “Export Security Scan” status mean? How long will it take?

What does the “Export Customs Scan” status mean? How long will it take?

“Export Customs Scan” means that the package is ready for customs inspection. Once the customs check is completed, the parcel will be sent by airmail.

What does the status “Arrival at inward office of exchange” mean?

“Arrival at inward office of exchange” means that the parcel has been delivered to the customs office of the destination country. Once customs clearance of a parcel received from abroad is completed, the parcel will be delivered to the recipient by the postal service of the destination country.

What does the status “Departure from outward office of exchange” mean? How long will it take?

“Departure from outward office of exchange” means that the parcel is ready for customs inspection. Once the inspection is completed, the parcel will be sent to airmail.

What do the statuses “NULL”,”PEK NULL”,”PVG NULL”,”Opening” mean?

Some users, after searching on other sites, see that the parcel status is “NULL”,”PEK NULL”,”PVG NULL” (“PVG NULL”) or “Opening” ), etc. In fact, these strange statuses are errors resulting from incorrect translation of the China Post database.

How to file a claim and request a refund for an incorrect parcel number and a parcel that was not received?

Many recipients whose parcels are delivered by China Post often ask the following questions:

The tracker site informs that the parcel was returned to the seller, but he does not confirm receipt of the return and refuses to return the money, how can I get the money back?

The tracker shows that the package was returned to the supplier, or displays the status “unsuccessful delivery”. How can I get a refund from China Post?

The parcel status has not changed for more than 40 days, I still have not received the parcel, can I contact the seller or China Post about a refund?

The answers to these questions are almost the same:
China Post does not deal directly with the recipient. China Post accepts inquiries and claims only from the supplier who has an original receipt for acceptance of the goods for transportation.
So, it is better for the recipient to use the mechanisms provided by ebay, aliexpress, paypal and file a claim for non-receipt of the parcel as quickly as possible.

Once you have filed a claim, the seller must confirm that the package was successfully delivered to the buyer. If he/she cannot provide such confirmation, the money will be automatically returned to the buyer.

How to file such a claim for non-receipt of a parcel?
On ebay, paypal and aliexpress there is a link to a web page called a "dispute resolution center" or "claims center". You can file a claim for non-receipt of your parcel there. All detailed guides you will find on the site:

Is there a period when I can file a claim for non-receipt of a parcel?
YES. On ebay and paypal you need to file a claim within 45 days of payment. On aliexpress this period is 60 days.

What if I missed the claim deadline but still want a refund?
If you missed the deadline for filing a claim, the only thing you can do is contact the seller. Large sellers with a lot of positive reviews are likely to offer an option that suits you in exchange for a positive review. This will increase sales in their store.

What if I purchase items from a site that does not have a "claims center" and I did not pay through PayPal?
Unfortunately, in this case it will not be easy for you to get your money back, often impossible. Therefore, we advise you to buy goods from Chinese sellers on large trading platforms such as ebay, Aliexpress, Amazon, DX, etc., with high level protection of buyers' rights.

If you buy goods on little-known sites, try to pay for purchases through Paypal. NEVER use bank transfers, money transfer systems such as Moneygram or Western Union, electronic currencies such as bitcoin for paying for goods, even if you make purchases on well-known sites - ebay or Aliexpress, but from unfamiliar sellers.

If a problem does occur and you paid for the purchase with a payment card, you can contact the bank and use the chargeback procedure. The procedure is described in the article:

Parcel status from China Airlines, place PEK. What is this?

The PEK code is assigned by the International Air Transport Association (IATA) international airport Beijing (Beijing). This status means that the parcel has been sent from this airport to the destination country.

The state enterprise "Russian Post" (FSUE) was established by government decree of September 5, 2002. The enterprise was officially registered and adopted its Charter on February 13, 2003.

Russian Post has in its network 86 regional branches, 42,000 offices and about 350,000 employees, of which 87% are women. The company provides delivery and postal services in the territory of Russian Federation with an area of ​​17,000,000 square kilometers. Russian Post operates in 9 time zones, delivering postal items to 2,600,000 road, 1,200 air and 106 railway routes.

The company owns 18,000 trucks, 827 vans, 4 ships, 4 helicopters and one horse.

Russian Post plays an important role in the national infrastructure. The company greatly influences the development of other sectors.

Every year, Russian Post employees receive and send more than 2.4 billion. parcels and postal items, 1.7 billion printed products, 595 million utility bills and other bills, 488 million pensions and benefits, and 113 million remittances.

The company operates under the leadership of the Ministry of Telecom and Mass Communications of the Russian Federation. The main office of the company is located in Moscow.

History of Russian Post

On June 28, 2002, by decision of the Government of the Russian Federation, a new concept was adopted for restructuring the postal system at the federal level. This concept involved the unification of all post offices of the country into one organization for centralized control and distribution of resources. The enterprise is state-owned and controlled at the federal level.

The range of activities of Russian Post has expanded over time retail trade, federal money transfer service, EMS express delivery, photo printing and many other services.

Russian Post parcel tracking

The Russian Post parcel tracking system allows all clients of this company to check their postal status online. The system quickly generates data and provides all available information about the parcel and where it is currently located.

Russian Post parcel tracking numbers

Russian Post parcel tracking codes differ in types and can have different appearances.

Packages, small parcels and registered letters are tracked using a 14-digit number.

Parcels and parcels are assigned a special code which consists of 4 letters and 9 numbers:

• The first 2 letters indicate the type of shipment
• 9 digits - unique code departures
• The last 2 letters indicate the country from which the parcel was sent

Parcels EMS - international express delivery of items. The tracking number for EMS parcels is the same as for regular international shipments, except for the fact that the code begins with the letter E

Examples of parcel tracking numbers:

• 14568859621458 - internal parcel tracking code
• CQ---US (CQ123456785US) – parcel or small item from the USA, postal package
• RA---CN (RA123456785CN) – parcel from China
• RJ---GB (RJ123456785GB) – parcel from the UK
• RA---RU (RA123456785RU) - if the parcel was not registered before entering the territory of the Russian Federation, Russian Post can assign an internal tracking number.

Russian Post tracking numbers are compiled in accordance with the international S10 standard, allowing parcels to be tracked by both the sender and the recipient, and the implementation of the Russian Post electronic tracking system makes this even easier.

How to track a Russian Post parcel?

In order to find out where your package is, you need to pay attention to the following.

For information about estimated arrival time and other details, you must use the Russian Post tracking number. This is a special tracking code that is unique for any package. It must be provided to you by the sender (online store, company or individual).

Fill in the search field located at the top of the web page with this tracking code.

Click the “Track” button and wait for the report to be ready.

Russian Post tracking

Russian Post tracks both parcels sent within the Russian Federation and international shipments, including EMS express mail. Domestic Russian Post shipments are tracked using a 14-digit track code, the first six digits indicating the sender's postal code. International shipments of Russian Post begin and end with 2 letters, the first two indicate the type of parcel, and the last two indicate the sender's country.

How to track a parcel in Russia?

Tracking a Russian Post parcel in the Russian Federation is quite simple. In order to start tracking your parcel, you need to have the parcel tracking code on hand. Russian Post tracks shipments using 14-digit slate tracking codes for domestic parcels and 13-digit codes for international parcels. To quickly and easily track your Russian Post parcel, enter the parcel's track number in the field above and BoxTracker will check your parcel and determine its location.

How to find a parcel by Russian Post tracking number

Russian Post parcels are located at postal number tracking. Domestic tracking numbers contain 14 digits starting with postal code the sender or the department that issued the parcel. For example, if a parcel was sent from Moscow from the Russian Post office on Shelepikhinskaya Embankment with an index of 123290, then the departure code will look like 12329000000000. International parcels processed by Russian Post can be tracked using a standardized 13-digit code, typical for international shipments for postal services around the world. The first two letters indicate the type of item, then 9 unique digits of the item, and the last two letters indicate the sender's country code.

Parcel tracking ZA..LV, ZA..HK

This type of parcel differs from other international shipments in that these parcels are handled using a simplified system thanks to the cooperation of the Russian Post with the most popular online store for Russian citizens - Aliexpress. Thanks to this cooperation, the procedure for registering parcels with Aliexpress has been simplified, making shipment faster and cheaper. Such parcels have tracking codes like ZA000000000LV, ZA000000000HK.

Parcel tracking ZJ..HK

Parcels with a tracking code starting with ZJ are parcels of purchases made by Russians from the Joom online store. Just as in the case of Aliexpress, Joom entered into a partnership with Russian Post, thereby reducing the cost of delivering parcels from Joom, as well as significantly speeding up the shipping process itself from registration to delivery time.

When tracking, Joom parcels can have one of three statuses:

• Parcel sent
• The parcel arrived at the office
• The parcel has been received by the addressee

Tracking parcels from China

Postal parcels from China may not have complete information about the location of the parcel, but the most important information you will have in your hands. The main stages of tracking will be available to you, and this is the most important thing. Parcels from China along their route pass through postal centers in Latvia and Hong Kong, which is why the letters LV and HK are assigned at the end of the track code, not CN.

What to do if you can’t track your parcel?

There may be several reasons why the track number may not be tracked. Most of these reasons are easily solvable, and sometimes do not require special solutions. The main reasons why a package is not tracked by track number:

Not enough time has passed since the parcel was sent and the number has not yet entered the database. Sometimes it happens that the track number is not tracked until 10 days from the day the parcel was sent. The main thing here is to be patient and wait until the parcel begins to be tracked in the system.

The tracking number is incorrect. In this case, you need to check the tracking number again with the seller or sender. Also check that the number is spelled correctly. You may have made a mistake when copying or typing a number on the keyboard.

In any case, you should not worry, although the reasons why the track code is not tracked are not limited to those listed, there is always a solution. As a rule, all parcels reach the addressee, and in extreme cases, you can always open a dispute in the online store and you will get your money back.