The equipment warranty extends for 1 year, but please note that it is not only possible repair but also exchange, if you so wish.

Please note that such a guarantee will cost a certain amount, but here you yourself decide to save and take a risk or purchase the desired item with confidence, because the price of equipment with a guarantee is still much cheaper than in local stores.

Of course, not everyone can take advantage of the guarantee and exchange, but only residents of several countries.

But we can please you - Russians can both send for repairs and create an exchange under warranty without any problems!

What does the exchange and return guarantee on Aliexpress mean?

Exchange and refund guarantee Aliexpress provides the opportunity to return purchased equipment for repairs or exchange it for a new product within a year. Please note that exchange is possible for the same model or another with exactly the same functionality.

It is not possible to exchange for a newer/more expensive/fresh model under warranty.

In addition to Russians, only Americans and Germans have the opportunity to exchange and return.

Currently, only three companies provide a guarantee.

Companies providing a guarantee for Aliexpress

What does the repair guarantee on Aliexpress mean?

Service guarantee from Aliexpress Russians, Spaniards and Americans can afford it. When purchasing a warranty for service, the client can be sure that if any difficulty arises, he can contact the service center.

How does the Aliexpress warranty work?

So, you decided to buy, for example, a phone and a warranty for it. To do this, on the product page (also called product card), pay attention to the option “ Guarantee“, and also if there are several service companies, select the desired one and click on it to confirm your choice.

How does the Aliexpress warranty work?

After going to the cart, all you have to do is pay for the order and warranty service.

The warranty on equipment is provided for a period of 12 months and if during this time the equipment fails, you will need to go to the website Aliexpress, then go to your account and select the “ My orders", find the one you need and click on the icon " Take advantage of the guarantee«.

How to use the warranty on Aliexpress?

In the pop-up window, fill out the form, upload a photo if necessary and click “ OK» to submit your application.

All that remains is to send the device to the service center.

Please note that the warranty is activated only on the 16th day after receiving the parcel, since until this time buyer protection is still in effect and the equipment must be replaced if you open a dispute. If you find a defect within 7 days, the device can be returned immediately.

What cases are not considered a warranty on Aliexpress?

If it is discovered that you caused the damage or breakdown (damage by liquid, fire, sudden temperature changes, shock, etc.), then the service center has the right to refuse warranty service and offer paid repairs if desired.

Also, if the service center detects a problem that has arisen due to the client’s fault, the equipment will be sent to the client at the client’s expense. The client will also need to reimburse the cost of delivery to the service center.

How is a claim processed when exchanging for Aliexpress?

If an application for exchange is submitted (just like warranty service, only it is indicated that it is for exchange). Then contact the nearest branch of the company (the address is indicated when filling out the application). You can bring the equipment personally, or you can send it by courier services.

The application is processed within 20 days after which they will send you a new gadget.

Why so long? Since the verification takes place in five stages:

• Sending a complaint with a file in which the breakdown is visible, as well as the essence of the complaint and the requirement are described in detail;
• Verification of the complaint by company employees;
• Receiving and checking equipment for breakdowns, as well as the causes of their occurrence;
• Troubleshooting or exchange for a new model. If you are to blame for the breakdown, a dialogue will be held to find a middle ground in the problem that has arisen.

In Russia there is a guarantee of repair and exchange from the companies Tomrepair, Wisetech-service. The conditions are as simple as possible, there is nothing complicated in them, but it is still worth considering them before issuing a guarantee.

• Warranty obligations apply exclusively to equipment that has electromechanical defects that appear as a result of normal operation.
• To identify a manufacturing defect, customers have 16 days after receiving the parcel, and if the equipment is damaged by the customer, warranty service will be denied;
• If a breakdown or manufacturing defect is discovered within 15 days after receiving the parcel, you must open a dispute with the seller and the seller is obliged to resolve the issue and make an exchange of goods or a refund;
• In order for the guarantee to start working, you must activate the guarantee in personal account Aliexpress. The warranty activation button is located directly in the order and is called “ Using the warranty«

Conditions of warranty service in Russia: Tomrepair service center, Wisetech-service

The next step is to press the button Take advantage of the guarantee"and further according to the scheme described above.

Conditions of warranty service in Russia: Tomrepair service center, Wisetech-service

Once you have submitted your application, you no longer need to return to Aliexpress, but you should contact the company providing warranty service.

Guarantee of exchange and repair on Aliexpress: reviews

Ruslan: I ordered a phone, and as luck would have it, it malfunctioned in the first month. It was too late to return it to the seller, so I applied for an exchange. To my surprise, the whole procedure turned out to be simple and fast. New phone I had it within a month. Overall, I was pleased with the site and the service.

Maxim: before the warranty came out Aliexpress I only ordered trinkets and things. Now I also order gadgets, but out of numerous purchases I used the guarantee only once, but the quality of the solution to the problem even pleased me. It really feels like a decent level!

Video: Repair and return guarantee on Aliexpress, is it worth buying or not?

Making purchases on the large Aliexpress trading platform is almost always profitable. This is especially true mobile phones and other IT equipment. Another thing is that when visiting a brick-and-mortar store, you can not only see a photo, but also literally touch the device you like. Of course, most sellers care about the image of their company and therefore try to carefully monitor the quality of the goods they sell. But even the most attentive seller, especially if he has a lot of orders, may have incidents, for example, in the form of a factory defect of a particular product. The guarantee of exchange for Aliexpress helps solve the problem. We will consider reviews about this service further.

A few words about the service

The guarantee of exchange of goods is considered a relatively new service that helps the seller and buyer exchange low-quality or defective goods for a similar one as quickly as possible. At the same time, this service makes it possible to solve the problem of distance, since it is necessary to send the defective item back to the buyer at his own expense. Moreover, it also took a very long time to wait for a response and return before its implementation. Everything changed for the better when a guarantee of exchange for Aliexpress appeared. Reviews about this service confirm the convenience and other positive aspects of this innovation.

Why do you need insurance against the purchase of low-quality goods?

If you purchase household appliances, electrical appliances or IT devices, it is quite logical to obtain from the seller some kind of guarantee in case of a possible exchange of defective goods. This guarantee will only be available if you decide to purchase a paid insurance policy. This will be your guarantee of exchange for Aliexpress. Customer reviews help assess how popular this service is.

How to activate the warranty service?

As a rule, the guarantee of exchanging a phone for Aliexpress is connected at the time of purchase. The button to activate the service is located on the same side as the list of available models, as well as the choice of color variations. It's called the 1 Year Exchange Guarantee. At the same time, the price for connecting to this service is indicated next to it. After its activation, this amount will be automatically added to the total cost of the product and delivery. And then all that remains is to make the appropriate payment.

Which insurance company works with Aliexpress?

Recently, insurance services have been provided by a fairly large organization, The Warranty Group, whose branches are located in more than 35 countries around the world. The company has fifty years of experience in the insurance field. Not long ago, she began collaborating with the famous Chinese platform Aliexpress. The guarantee of exchange in Russia is available precisely thanks to her, since the company has representative offices in our country.

Brief information about the policy

The insurance policy is issued for exactly one year. Therefore, the warranty on the purchased product is valid for a year. After paying for insurance, your guarantee comes into force only after 16 days from the date of issue.

This period is given so that if you change your mind about purchasing a particular product, you can refuse it and order a refund, taking into account the payment of insurance. And this is exactly how many days the buyer is given to file a claim for a defective product. According to the rules of the site, during this time period the buyer can take advantage of the buyer protection program and demand from the seller a refund or exchange of a low-quality model. Convenient, isn't it? But what does the guarantee of exchange for Aliexpress mean?

What does a promise of guaranteed exchange of products mean?

A warranty exchange involves contacting an insurance company and conducting a preliminary examination of a device that is damaged or faulty, in the buyer’s opinion. First, you need to let the representatives of the trading platform know that you have a problem. To do this, follow these steps:

1. Login to your account.
2. Select the “My Orders” tab (since you have received the goods, the order status will indicate “Completed”).
3. Click on the active link of the product you plan to return.
4. Select the “Use warranty” tab.

Next, you are automatically redirected to the insurance company’s page. There you need to fill out a form in which you describe the problem in as much detail as possible, indicate your contact information and upload screenshots or photographs that clearly demonstrate manufacturing defects and other problems with the purchased product. In total, you can upload up to 3 photos, but only in JPG format.

Attention! Please note that the exchange guarantee for Aliexpress (reviews from most users confirm this information) applies exclusively to manufacturing defects (electrical or mechanical faults) or visual defects.

Application submitted: what next?

Answering the question: “How does the exchange guarantee for Aliexpress work?”, we will continue our story about how to submit an application describing the manufacturing defect of the purchased product. So, you've filled out the appropriate form and sent it to the insurance company. What's next? And then all that remains is to clarify the situation by answering additional questions from the insurance company employee. As a rule, all communication occurs through email. In some cases, a company representative contacts the buyer at the phone number he provided when filling out the above form.

Then all that remains is to pack your defective goods and send them by courier to the specified address. Having received your package, the insurance company will test your device to determine whether it is defective. And if the fact of damage under warranty is confirmed, they will soon send you a new product with improved or similar characteristics. Moreover, you will definitely be compensated for the cost of sending the goods for examination.

If it turns out that the product failed under warranty, then the buyer will not only lose the money spent on sending the parcel to the insurance company, but will also have to pay a fine of 500-600 rubles (so to speak, for a false call).

Aliexpress exchange guarantee: is it worth buying?

According to many users, returning a damaged product is like a lottery: some are lucky, while others wait more than 20 days (this is the time allotted for exchanging a low-quality model) and all to no avail. So, some users say that they had to wait about 3 months for an exchange of goods. At the same time, they wrote to the Aliexpress support service every day and reminded them of the problem that had not yet been resolved.

Other users, on the contrary, share their positive experiences. According to them, the goods were checked and exchanged very quickly. Moreover, sometimes sellers put small gifts, in the form of flash drives, for example. But before you take advantage of the exchange guarantee on Aliexpress, the same users say, you need to know which breakdowns are not covered by the manufacturer’s warranty.

Is it possible to obtain an exchange of goods in another way?

According to many buyers, there is an easier and not at all expensive way to exchange damaged goods. To do this you also need to do the following:

1. Go to the “My orders” section.
2. Click on the “Open dispute” tab.
3. In the reason for the dispute, indicate “Product defect”.
4. Attach a photo.
5. Select the appropriate option, for example “Refund” or “Exchange”.
6. Send a claim.

However, in this case, you should prepare for the fact that the buyer will bear all costs of shipping damaged products. At the same time, no one will compensate him for this shipment. But you can send the parcel by regular mail, not by courier. And, of course, the outcome of the dispute will depend on various factors and involves several ways out. For example, the seller may agree with the claim and exchange your equipment, ignore the request, or offer his own option. In any case, your dispute will be resolved in accordance with your interests and the opinion of the seller.

In a word, exchanging goods under insurance is undoubtedly a useful service. But whether to use it or not is up to each individual.

It's good if your purchase on Aliexpress is completed without problems. What if the item arrived damaged, inoperative, or simply not as the seller described it? Fortunately, there is no reason to worry: if you act correctly, you can get your money back or replace the item.

Does Aliexpress provide a guarantee?

Of course, yes, like any other store. It's simple: if there are no guarantees, then there is no incentive to buy anything. Naturally, there is some difficulty in the fact that this store is not located in the same city or even country. Therefore, it is so important to carefully select a seller from the very beginning, focusing on the rating: the higher it is, the more trust he deserves. Accordingly, the more you can trust the seller, the higher the chances that he will fulfill his obligations. After all, you can easily leave him a negative review, which will ruin the whole picture. Many sellers prefer to resolve the issue peacefully in order to avoid such reviews, especially considering that they are from buyers from the CIS.

To learn more about the Aliexpress warranty, scroll down the product page and go to the appropriate section.

As a rule, Chinese stores offer customers approximately the same conditions: goods can be exchanged if they are not suitable until their receipt is confirmed. However, the buyer will have to pay for shipping. The product is covered by a one-year warranty, etc.

How to return an item to Aliexpress?

If it happens that you did not receive what you expected based on the product description - that is, it was compiled incorrectly or you simply received a low-quality item - you should not worry in any case. All that is required of you is not to confirm receipt of the order by pressing the appropriate button and to deal with the problem before the confirmation period expires. You expect the seller to pay for the return of the goods, and you must discuss all the details of how to resolve the situation with him. You may not want to deal with shipping for an exchange and keep the item for yourself, and the seller will return part of the cost or the entire amount to you. Good news awaits you here: the majority of Chinese sellers often make concessions to their Russian clients and you can easily agree with them on a solution that will suit both of you. Perhaps, as an option, the seller will give you a discount on your next purchase or, if the item arrived broken, will send you free of charge what you need to return it to working order.

How to contact the Aliexpress seller?

Of course, enter into a written dialogue with him. The Aliexpress website will easily allow you to find out if your at the moment your seller or not (look on the right side of the page and look for the yellow icon there). If there is one, then the seller is online. To start a dialogue, click on the icon. If the icon is gray, then the seller is not online. But it’s okay, he will answer you later when he reads the message you left.

Is it better to repair or return?

Receiving a broken item is very unpleasant: you need to think about whether to repair it or return it to the seller. But first, you contact the seller and tell him your problem, indicating the order number. If you still decide that it is better for you to repair the item, then ask for financial compensation. The seller should receive a scanned copy of your receipt from the service center, where you will take the broken item for repair.

Remember that you need to be honest with the seller and not try to deceive him by demanding more from him than necessary. Chinese store can easily figure you out, since with a high probability the issue will be considered by a Russian-speaking manager who will easily reveal your deception. As a result, you will lose your right to any compensation altogether.

As you can see, choosing the option with compensation for the cost of repairs turns out to be more profitable than if you return the goods. This is very long and expensive, since shipping is carried out at the buyer’s expense. But it may be that the item cannot be repaired: in this case, the seller will have to fulfill the warranty obligation and reimburse you the full amount of the cost of the item. Here you will need to firmly stand your ground and “put the pressure on” your seller if he starts to resist: you must clearly know and defend your rights as a buyer. So don’t be afraid to shop on Aliexpress.com - just choose reliable sellers and decide with them possible problems it will be easier.

One of the biggest problems that prevented Russian buyers from ordering mobile equipment on AliExpress has always been the lack of warranty service. After all, even if the seller is reliable, that he will send the goods on time and the gadget will turn on normally, there is always a possibility that it will stop working in a week/month/six months. It depends on how lucky you are.

Even reliable sellers have problems - there are a lot of orders in total, and sometimes there are defects. A good store will agree and return the money, but this is unprofitable for both the seller and the buyer, who will definitely be upset, wanting not to receive a refund, but a mobile device.

Requested Services – Repair Guarantee and Exchange Guarantee

In order to solve the serious issue of possible breakdowns and defective equipment, AliExpress decided to introduce new services - and devices - in the territory of the buyer’s country, for now in Russia. And this is logical - sending equipment to China is a very expensive business. The service can only be truly in demand if smartphones and tablets are repaired or exchanged somewhere “near the buyer’s home”, so as not to wait two to three months for the gadgets to reach China, be replaced/repaired and returned back.

It is worth immediately clarifying that repairs or exchange of equipment are carried out only subject to marriage mobile devices - electromechanical defects that occur during normal use.

How to buy a guarantee?

No one will work with your gadgets for free. Warranty is purchased for extra money at the time of purchase of smartphones or tablets.

In the product card, when choosing a color, modifying a device and its configuration, if desired, you can purchase an additional one-year guarantee for repair or exchange of equipment. Next to each type of additional service there will be its cost.

Moreover, you can also choose a company that will repair the gadget. Currently AliExpress cooperates with two Russian companies:

Additional techniques are described in an article on our website.

Repair Guarantee

The “Repair Guarantee” service is not sold separately; it can only be purchased with mobile technology. If you change your mind, you can get a refund for the guarantee before the start of the warranty period.

Pay attention! The warranty on smartphones and tablets from AliExpress begins to apply from the 16th day from the moment the buyer receives the equipment in Russian Federation. Within a 15-day period after receiving the order, if a defect is discovered in it, you must contact directly contact the seller and open a Dispute. For 7 days After receiving the parcel, you can return the device to the AliExpress Store.

If you cancel your order for a mobile device in a timely manner (even if money is transferred to the seller), you will automatically receive a refund for both the gadget and its further maintenance.

The repair guarantee covers:

• smartphones (Android, Symbian OS, Windows, IOS);
• tablets (Android, Windows, IOS).

Push-button phones will not be repaired.

If your gadget is subject to warranty repair (read below for a list of non-warranty cases), then you need to submit an online application for warranty service for the equipment. This is done in the product card, where under the inscription “Order closed” there is a button “Take advantage of the guarantee”. When you click on this button, you will be redirected to a page where there will be information about the service center that issued your insurance.

Then you will need to fill out the form provided, where you should describe the problems that have arisen and enter information about you and the equipment that requires repair.

Service center Wisetech-service

It seems that this service center really cares about the buyers of their insurance guarantee. In any case, on its website there is specific information that Wisetech-service really works with AliExpress, and that it is ready to accept customer phones for warranty repairs. At the same time, the company provides a detailed FAQ to the most common questions of AliExpress buyers.

Wisetech-service also offers an extensive list in Russia. At the moment there are 67 partner branches in both large and small cities of the Russian Federation. They say that this list will gradually expand.

That is, if problems arise with your smartphone or tablet, you need (after submitting an application for warranty service) to contact the nearest service center. If there is no such branch in your city/district, you can send the device by mail to Moscow. If the case is under warranty, the cost of shipping will be reimbursed to you.

The service also repairs non-warranty cases, but only at the buyer’s expense.

Repairs are carried out within 5-20 days(the need to wait for spare parts and ship the device is not included in this period). If the technician has been working with the gadget for more than 20 days and all the spare parts are available, then the device is considered unusable. Same thing if you three times you will send the device for repair with the same breakdown (this means that the defect is being repaired, but it still manifests itself after a while).

If the product cannot be repaired, you can request gadget replacement the same or similar in characteristics or money back back. However, when returning funds, it is taken into account how much time has passed since the start of use of the device:

• up to 6 months – 100% of the cost of the goods;
• 7 months – 90%;
• 8 months – 80%;
• 9 months – 70%;
• 10 months – 60%;
• 11 months – 50%;
• 12 months – 40%.

Tomrepair Service Center

It feels like the service center website was created by a schoolboy who, moreover, is unfamiliar with the norms and rules of the Russian language. It’s difficult to get answers to your questions from the content on the site, but we are offered to use the “Online Consultations” service. True, it is not clear how the consultation takes place - in chat mode (which is doubtful) or in the form of mail correspondence in the user’s account when logging in to the site (which is more likely). Okay, these are minor things.

The fact that the service center cooperates with AliExpress can be guessed by its logo on the page with the company’s partners in the “Online Consultations” section. It will probably be there someday detailed information about the terms of the guarantee, but so far there is no data about them.

Sending the device from the regions to a service center located on the territory of Moscow, the buyer does at your own expense. If the case is under warranty, then after repair Tomrepair will pay for return shipping technology.

Gadget repairs are carried out within 2-5 days. True, there is one very interesting remark: sometimes the deadlines can be delayed, but by how much is no longer specified. It’s clear that sometimes you need to wait for spare parts – but how long?

If by chance the product, from the point of view of Tomrepair technical specialists, turns out to be serviceable, then it will be sent back to you free of charge, but you will have to pay 600 rubles for consultation and diagnostics. There is no point in bothering people over “trifles” ^_^.

A refund if the gadget cannot be repaired is possible, but only if there have already been 3 calls to the service center for the same breakdown. After the third such case, they will send you money minus the costs of shipping the goods. Hmm, it’s not clear what kind of forwarding we’re talking about, because they can keep the damaged phone for themselves, why send it back?

It is quite possible that the service center has highly qualified specialists, and they repair equipment much better than competitors, but Tomrepair’s delivery of information to consumers is terrible.

It’s quite difficult to trust people who write in the FAQ under “Returns”: « We can re-repair twice after the first.” Can you guess what we're talking about? The fact that the money will be returned only after the third unsuccessful repair.

But Tomrepair has courier delivery in Moscow, albeit for a fee. For busy people, this is a good opportunity to save time.

What is not considered a warranty claim?

Please read the following conditions carefully. mobile devices will not be subject to repair or exchange.

1. Mechanical damage and defects (cracks, chips, scratches (deep), deformation of parts, damage network cables, broken control buttons, cracked connectors).
2. Obvious traces of devices getting into water or being stored in damp conditions, contamination from food or drinks, non-compliance with the rules of transportation, connection, operation and storage (traces from a fall or strong compression of the device).
3. Attempting to improperly test the product, including changing the design or installing inappropriate software.
4. Preliminary repairs at an unauthorized service center.
5. Damage caused by force majeure (a dumb point, anything can be included under it).
6. Damage to the serial number markings or its absence on the product body.
7. Violation of the control seal installed by the manufacturer (this is a trace of preliminary repair).
8. Natural wear and tear.
9. Expiration of the warranty period.
10. Compensation or replacement of the device by the seller.
11. Detection of fraudulent intentions on the part of the buyer.

Have you already purchased warranty service for equipment on AliExpress and even managed to use this service? Leave your thoughts on the process in the comments!

Many buyers probably know that the Aliexpress trading platform has had a warranty program for almost a whole year. Especially those who purchase smartphones or tablets. Someone has probably already used the free warranty repair services for their purchased equipment, while others are still thinking about whether to include this option in their purchase. So let's try to look at this program more carefully, we will once again discuss its terms, identify the pros, cons and other pitfalls that the buyer may encounter. And in general, we will understand whether it is worth buying an additional warranty.

About the program

Although the repair guarantee program itself is quite simple, let’s talk about its terms and conditions again. First, let's look at what the option of purchasing a warranty looks like.

Everything here is very clear. If you go to the page of the product you need and see the option “1 year repair warranty”, this means that you can additionally purchase a warranty for this product. The option is available only to buyers from Russia, Ukraine and Belarus.

Yes, the option is paid and its cost is about 4% of the cost of the purchased product.

Before continuing to talk about the repair guarantee program itself, let me allow myself a small but, in my opinion, important digression.

The fact is that quite recently, literally 2-3 months ago, there were two programs: “Repair Guarantee” and “Replacement Guarantee”. The cost of the second program was more expensive and the conditions were slightly different from the conditions of the repair guarantee program. But at the time of writing this article, all mentions of the replacement guarantee program simply disappeared from the guarantee page and I now do not see such an option on the lots themselves. This makes me think that the guys from Aliexpress and Wisetech are still testing their warranty programs and at any time they can change their rules and/or refuse any obligations altogether, or completely cancel some program...

Now let's continue about the program itself.

The first thing to keep in mind is that the warranty only applies to smartphones and tablets of certain brands and only to equipment with electromechanical defects that arose during normal use.

Second. The repair guarantee program can only be used if it was paid for when purchasing the product and no earlier than 15 days from the date of receipt of the product. This is due to the fact that within 15 days after receiving the product, if faults are found in it, you can still open a dispute on Aliexpress and resolve any issues with the seller through a dispute.

Third . To take advantage of the repair guarantee program, you need to activate it (apply for warranty service) in your Aliexpress personal account, in the details of your order, or directly from the “My Orders” page. There will be an active link "Take advantage of the guarantee"


Please note that my screenshot is labeled "Exchange Guarantee". This order was placed at the end of August this year and received in mid-September. Those. This is exactly the case that I spoke about above under the spoiler. At the moment there is no such program, but all steps to apply for warranty repairs will be identical.

After clicking on the link, another page will open, which will indicate the warranty period and the company providing this warranty. Here you need to click the “Use warranty” button again.


Next, all you have to do is fill out a short form with your data and a description of the essence of the problem that has arisen. At this point, all steps to submit an application for warranty repair directly on the Aliexpress site can be considered complete. The buyer will have all further communications with Wisetech, which directly deals with warranty repairs.

About Wisetech

A separate, local Wisetech website has been created for residents of Ukraine, but the information there is identical.

Contact information about Wisetech is posted on both the company's websites and the warranty page on Aliexpress. Phone numbers, addresses, appearances, passwords, links to groups on VK, all this is there and the user should not have any problems contacting the company.

Repair conditions

The repair conditions are described on the corresponding page of the Wisetech website, so I will not dwell on them in much detail. In essence, the buyer, if a warranty case arises, needs to perform a number of simple steps:

1) Apply for warranty service on the Aliexpress website
2) Register your device on the Wisetech website
3) Contact Wisetech
4) Transfer the device to the company for warranty repair

And if with the first three points everything is quite simple and clear, then I will dwell on the last point separately.

Wisetech's main service center is located in Moscow. In addition, there are local service centers in a number of other cities: Vladimir, Volgograd, Voronezh, Yekaterinburg, Kazan, Krasnodar, Krasnoyarsk, Nizhny Novgorod, Novosibirsk, Omsk, Perm, Rostov-on-Don, Samara, St. Petersburg, Saratov, Stavropol, Ufa, Chelyabinsk.

For residents of Ukraine, there is currently only one service center and it is located in Kyiv.

In Belarus, there are service centers in Minsk, Baranovichi, Brest, Vitebsk, Gomel, Grodno, Kalinkovichi, Kobrin, Mogilev, Mozyr, Novopolotsk, Pinsk and Smorgon.

Those. If you are lucky enough to live in one of the listed cities, then you can use repair services on the spot. But if you live in some other city, then you will have to send your device for repair to Moscow, Kyiv or Minsk (depending on the country). Here certain “pitfalls” may already arise, which we will discuss below.

Pitfalls

Delivery of the device to the service center

Here and further I will talk about the conditions of service for citizens of the Russian Federation. So, if you live in one of the cities where there are local service centers, then you don’t have to read this paragraph, because in this case everything is simple - you just bring the device to the service center and submit it for warranty repair.

But if you live in some other city, then let me remind you once again that the device will have to be sent to Moscow. Yes, Wisetech will reimburse shipping costs. But! You cannot choose the sending method yourself. Sending is possible only through a request to the company and will be carried out by the courier service "Courier Service Express". This is exactly what one of the points in explaining the company’s work speaks about.

Well, on the one hand, it’s certainly convenient, no doubt about it. You submitted a request, it was processed and a courier was sent to you, you gave your device to the courier. Everything is free. But looking ahead a little, I will say that this shipment will be free only if your defect is recognized as a warranty case! But if this does not happen, then you will have to pay for shipping both ways! Quotes:

"If the device is not under warranty, we will send it back to you after you compensate for the cost of shipping to Moscow and back. All tariffs can be checked on the Courier Service Express website."


"If the Service Center after diagnostics determines that the damage does not meet the warranty repair conditions, That the cost of sending the device back, the Buyer must pay independently."

There is a delivery calculator on the Courier Service Express website, so you can calculate for yourself how much the shipment may cost if your defect is suddenly recognized as non-warranty. And I strongly recommend doing this in advance, because the figure may upset you and be comparable to the cost of repairs in any local service center (depending on the defect, of course).

Yes, Wisetech does not hide this condition, but I still consider it a certain pitfall.

"We will make every effort to carry out repairs as quickly as possible. If we are unable to complete the repair, we will deem the device non-repairable. In this case, you will be offered a new replacement device."

"Sometimes necessary spare parts for repairs are ordered from China. We inform the customer about the estimated delivery times."

Can you guess what timeframes we might be talking about if parts are ordered from China? If you buy it yourself in China, then I’m sure you can guess... Thus, repairing the device can take a very long time...

Device replacement or money back

The conditions for replacing a device or refunding money for a device are governed by clause 2.6 of the “Basic Terms and Conditions...” mentioned above by me. And it reads:

"(1) In the event that the Provider provides service within the framework of warranty repairs cannot repair the same defect in the device 3 (three) times in a row for the third time, the device is recognized as beyond repair and the Buyer has the right to demand replacement of the device with a new or similar device in terms of characteristics and consumer qualities. In this case, the Buyer is obliged to provide evidence of previous repairs (receipts, reports). Only device diagnostics, in in this case, is not considered a repair."

Thus, it turns out that the device can be repaired for an outrageously long time. And if you consider that the repair time does not take into account the logistics time when ordering spare parts from China, then it can turn out to be very long!

"(2) Only the Contractor can declare the device beyond repair and offer a replacement for the same or similar device in terms of characteristics."

Well, this just once again confirms my earlier idea that the sole decisions on “warranty” or “maintainability” are made exclusively by Wisetech. Well, OK, so be it, as they say, “master and master.” But do you know what warranty period the company sets for the devices they provide as replacements? ;)

(7) The replaced device has a warranty of 15 (fifteen) calendar days. If during the warranty period the Buyer discovers a defect in the replaced device, he is obliged to inform the Contractor about it. If after diagnostics in the ASC the fault is confirmed, the Contractor is obliged to perform the replacement again.

15 calendar days, Karl!


Only 15 days! As they say, comments are unnecessary...

You tell me - you can get your money back! To which I will again respond with a quote:

(3) In case of non-repairability, the Contractor offers a replacement. Only the Contractor can determine whether the device will be replaced or monetary compensation will be provided. Cash compensation cannot be paid at the request of the client.

So, although it is possible to receive money, it is only if such a decision is made by the company itself and nothing else.

Next. Suppose the situation has reached the point where a decision has been made to compensate you for the malfunction by returning your money. So there are pitfalls here too, because... after 6 months from the date of receipt of the device, compensation is possible only taking into account its depreciation. Quote again:

(11) If it is necessary to return the cost of the device to the Buyer, after 6 (six) months of the warranty period, with each subsequent month, the Service Provider must compensate the cost of the device minus 10%. For example, on the 7th month of the warranty period 90% of the cost is compensated, on the 8th month – 80%, on the 12th month – at least 40%

Now let’s remember that the service center can repair a fault 3 times, while ordering spare parts from China... Here, after all, you may not be able to do it in six months...

I will not say that everything is downright bad at Wisetech. This is not why all this is being written. Simply correlating some points of their procedures and rules with others shows us an excellent opportunity for how it is possible, on completely legal grounds, not to pay 100% compensation to the buyer.

Conclusion

In conclusion, I want to say once again that everything I have written does not serve the purpose of showing that the repair guarantee on Aliexpress is a complete fiction, that Wisetech is a bad company, etc. Not at all! I just wanted to show the reader (and potential buyer of such a warranty) what he may encounter and what he should pay close attention to when a warranty claim occurs.

Therefore, let's summarize and talk about what is good in this program and what is not so good. I’ll try point by point and start with the positives:

1) In my opinion, just the presence of such a program on Aliexpress is already a big plus! No matter what, but this is a really working guarantee. And it’s better to let it be than the other way around.

2) Wisetech, which provides support under the repair guarantee program, is, in principle, dynamically developing and trying to be closer to its customers. Still, local SCs are already operating in quite a large number of Russian and Belarusian cities. I hope that the same will happen in Ukraine soon.

3) The Wisetech company organized courier delivery in Russia at its own expense for devices that are submitted for repair. By and large, this is also good, but with the small reservations that were above.

4) The “issue price” or the cost of participation in the repair guarantee program is generally not prohibitive, and when you pay $150-200 for a device, then an extra $5-7 won’t make any special difference, but it will make your life easier in the event of a breakdown. they can.

Well, I also can’t ignore the minuses (in my opinion):

1) As practice has shown, Aliexpress, and most likely Wisetech, can unilaterally change the terms of the program. Well, take the case of the disappearance of the replacement guarantee program. Those. at some point you may discover that there is either no guarantee at all, or its conditions have changed significantly. And there will be no one here to present it...

2) Frankly “dampness” and incompleteness of some conditions of the program (for now). But I hope that Wisetech will work on this issue and optimize the working conditions of its service in favor of the buyer.

3) Limited scope of the program. As I already said, now it only applies to smartphones and tablets from certain brands. And I would like other electronics to also have a similar guarantee. But I think it's only a matter of time.

Well, now all that remains is to answer my own question, which I asked in the title of this article: “Is it worth buying a repair guarantee program?” My personal opinion here is this: if you live in a city that already has a local SC, then it’s probably worth buying! Even if nothing breaks for you within 1 year (pah-pah-pah and so be it!), then the price to pay for your peace of mind is quite insignificant. But if you have to send the device for repairs to Moscow, then you probably need to re-read what I wrote here once again and weigh for yourself all the pros and cons. Still, unnecessary movements and loss of time cannot be avoided here, and you can only control the process remotely.

This is probably all I wanted to write on this issue. And I wish everyone as few warranty and non-warranty cases as possible!

P.S. If you have personal experience with Wisetech during warranty repairs, please tell us about it in the comments to this article. This will be really interesting and useful information for everyone! Thanks in advance!

UPD: Representatives of Wisetech have officially registered on our forum and created a separate topic in which they are ready to discuss emerging issues regarding repair guarantees from Aliexpress.