The Russian Ministry of Health is responsible for hospitals, clinics and other medical institutions. Hotline created primarily so that ordinary citizens could leave complaints about the work of subordinate institutions. However, the range of questions that can be answered is much wider.

Hotline numbers of the Russian Ministry of Health

Main hotline of the Russian Ministry of Health:

This number is open daily, 24 hours a day. You can call it for free from any phone in Russia.

You can also use a multi-line pay phone:

• +74956272400.

It is multi-channel and, like a general hotline, operates daily and around the clock. But calls are charged according to the rates of your mobile operator.

If the subscriber wants to consult on general issues, he can contact the help desk. Calling the helpline is available not only from Russian numbers, but also from abroad, so it is best for foreigners to use the following numbers:

• +74956284453;
• +74956272944.

The numbers are paid, so the amount for communication will be charged according to the tariffs of the mobile operator.

You can leave a complaint about the work of subordinate institutions, as well as clarify the status of your appeal by calling:

• +74956272993.

It is not easy to reach any of the numbers listed. Many subscribers complain that the connection time exceeds 30 minutes, after which the connection is interrupted and the number must be redialed. The least busy period is night time from 20:00 to 6:00 Moscow time. However, even during this period, employees are in no hurry to answer calls.

Hotline features

Hotline operators of the Russian Ministry of Health consult mainly on general issues. All complaints, as well as complex or unclear questions from subscribers, are recorded in the form of requests and sent for consideration. The answer to such questions comes within a few days to the number specified in the application. Therefore, it is recommended to clearly formulate your thoughts so that employees can advise you correctly and promptly.

The main task of the hotline employees is consultation on the following topics:

• Healthy lifestyle. In particular, issues of nutrition, physical activity, consultations with patients who want to give up alcoholism, smoking, drugs, and so on.
• Mandatory health insurance: how much it costs, what it includes.
• Medicines: what drugs are sold at discounts, what should be in a standard medical facility, when updates are made and what latest drugs have been adopted.
• Information about the work of medical aid employees.
• Quality of service, including complaints about employee dishonesty and negligence.
• Bribery in medical institutions.

The help desk can also provide information about the opening hours of some medical institutions. For some questions, hotline operators switch subscribers to a qualified help line.

Alternative ways to contact the Russian Ministry of Health

On the website of the Russian Ministry of Health there is a section “Form for Citizens’ Application”, where you can make your application electronically. The form indicates the name, email, phone number, and the nature of the complaint. Please note that a response can only be received in writing. The letter arrives either at the place of residence indicated in the application, or by email, if this method of communication was chosen.

Patients can also write directly to the Ministry of Health:

Answer in social network you have to wait about 1-2 days. A request via a feedback form or email usually involves more serious problems, so the person will be contacted no earlier than a week later. Maximum waiting time for a response email or to your home address - 30 days.

Hotline numbers of the Ministry of Health of the Moscow Region:

Hotline telephone number of the Minister of Health of the Moscow Region: 8-925-548-56-47 – multi-channel (on issues of preferential drug provision);

Telephone hotline of the Ministry of Health of the Moscow Region for drug supply: 8-498-602-03-59.

Non-profit partnership

Opening hours: Mon. - Thu. from 8.00 to 16.45, Fri. from 8.00 to 15.30, except holidays (lunch break: 12.30 -13.00) Helpline on vaccination issues MHC AIDS - helpline Emergency medical and psychological assistance in crisis situations "Helpline" on issues of drug addiction, HIV/AIDS "Helpline" obstetrics services Telephone for psychological assistance in Moscow State Budgetary Institution "Moscow Service for Psychological Assistance to the Population" of the Department of Labor and Social Protection of the Population.

Ministry of Health of the Moscow Region

Contacts of department heads and department heads can be found on the official website of the Ministry of Health of the Moscow Region (see information below).

1. Answers from specialists on all issues of interest in the “life” of a medical organization;
2. Help and support in solving various kinds of problems: complaints from patients, inspections by supervisory authorities and much more;
3. Regular information about all changes in legislation in the field of healthcare of the Russian Federation;

Powers of the Ministry of Health of the Moscow Region*