One of the most simple ways travel – purchase an electronic ticket. An electronic ticket will allow you to buy a ticket without leaving your home. All that remains to be done is to print it. Issuing an electronic ticket is no more difficult than buying a regular one. This has made e-tickets very popular among thousands of travelers.

Is it possible to return?

Of course you can. Returning such a ticket can be even easier than a regular one - the entire operation can be carried out online without leaving your computer. can be done directly on the website from which the purchase is made, or on the Russian Railways website.

How can I return only one or more e-tickets from an order?

To return just one specific ticket from a large order, you will need to follow the normal return procedure. However, there are several features:

When you return only one e-ticket, it is assumed that all other ticket holders in the order have been informed of the return.

Only those e-tickets for which a boarding pass has not been issued can be returned from your order.

You can return your entire order at once - it is not necessary to return one at a time.

You cannot issue a refund of only one ticket from an order, provided that you have placed an order for electronic tickets for a meeting room on the Sapsan train or for a compartment in an international Luxury carriage.

Ticket delivery via the Russian Railways website

The easiest way to return a Russian Railways ticket is to use the official Russian Railways website. This can be done in 5 steps.

1. From the list of electronic tickets, select the one you need and click “Request status”.
2. In the window that appears, select “Make a return” and read the terms and conditions. From them we can find out what amount will be returned and what penalties for returning tickets will follow.
3. Click “Yes”, thus confirming the cancellation of the electronic ticket.

Ready. The Russian Railways e-ticket has been cancelled, and the money will be returned to your card in the near future.

Differences in the ticket return procedure for those who have completed electronic registration

If you will be traveling within Russia or the CIS countries:

Those who have completed electronic registration can return tickets only if there is more than an hour left before the train departs from the starting point of the route. For those who did not undergo electronic check-in, it is possible to return the ticket at any time before the train departs from the station where the passenger was supposed to board.

If you will be returning a ticket for an international route

Warning

Return of Russian Railways tickets for those who have completed electronic registration must be carried out no later than 6 hours before boarding or no later than an hour before the train departs from the original route point. Those who did not register electronically can return their train ticket 6 hours before departure from their station.

Refund of a ticket on the “Round – Return” route

It can be difficult to return a ticket for the Sapsan train purchased at the Round Trip fare. This is because three different situations can arise:

Do you want to return your ticket in full?

You can return your ticket for the Sapsan train in the “There and back” direction entirely in two steps. The first thing you need to do is hand in your Russian Railways e-ticket in the return direction. Only after this will it be possible to return the e-ticket in the “There” direction.

Do you want to return your ticket in the opposite direction?

In this case, the procedure proceeds as usual without complications. You can return your ticket without any problems as usual.

You want to issue a refund only for an e-ticket in the direction “There”

It is impossible to return an electronic ticket only in the “There” direction. You will need to cancel the trip completely and issue a return ticket separately.

Features of international ticket refunds

Ticket refunds for international destinations are carried out only with the deduction of a commission. A fee of 10 euros will be charged to the person returning the ticket. It is converted into rubles according to the central bank exchange rate at the time of collection. When returning a ticket issued for a passenger of the “Child without a seat” type, no fees will be charged.

How to reissue an electronic ticket?

It is impossible to reissue a Russian Railways ticket according to company policy. You can only cancel the ticket completely and purchase a new one. Returns will be refunded according to current rates. Fines will also be assessed.

How to get money when returning a ticket

Refunds are made to the card with which the ticket purchase was paid. In this case, the period depends only on the company servicing the card. On average, the refund period ranges from 7 to 30 days from the date of cancellation of the ticket. All claims must be sent to the bank - Russian Railways does not transfer funds.

It happens that you have to cancel planned trips and return travel tickets that have already been issued.

JSC Russian Railways is clear, and the return of electronic ones takes place according to the scheme established by Russian Railways.

Dear readers! Our articles talk about typical ways to resolve legal issues, but each case is unique.

If you want to know how to solve exactly your problem - contact the online consultant form on the right or call free consultation:

Russian Railways are joining international standards for providing services to passengers. A few years ago it was introduced electronic ticket sales system - online by bank transfer. It allows you to occupy the desired shelf - “stake out” it. At a cash register window or a special terminal, a printed coupon is exchanged for a travel document.

When purchasing an electronic train ticket, the fee is charged immediately via electronic payment.

In case of trip cancellation it becomes necessary return the funds spent. How to return a ticket purchased online?

Rules of Russian Railways for the return of electronic tickets

Returns are regulated by the rules of the carrier - JSC Russian Railways. An e-ticket can only be canceled before a boarding coupon has been issued for it. Travel document for travel in Russia and CIS countries surrendered at any time before the departure of the train.

On international trains

If electronic registration not completed, you can return an unused electronic ticket for an international train (far abroad) at least 6 hours before departure from the passenger boarding station(departure time is indicated in the e-ticket coupon).

Electronic registration has been completed, then it is possible to board a train to non-CIS countries. no later than 1 hour before the train departs from the starting station of the route And no later than 6 hours before departure from the passenger boarding station (according to the time in the control coupon).

Returns can be processed as standard:

• If registration failed;
• If registration was completed, but the train started moving without a passenger;
• If registration took place before the departure of the train(more than an hour).

Claim return

The claim refund applies to the following cases:

1. by bank transfer;
2. before the departure of the train (less than an hour);
3. late(more than 12 hours);
4. late (more than 5 days) for good reason with her evidence.

The passenger has the right to submit a claim for a refund within six months from the date of the incident (the date of departure of the train).

The decision takes a month. Upon its occurrence, the citizen is sent a corresponding notification.

Is it possible to cancel a purchase on the Russian Railways website?

On the carrier's website return of e-ticket allowed, for which a paper boarding coupon was not issued.

Change your travel document

The algorithm of actions is simple:

• go to your personal account on the website;
• find the desired coupon in the list (“my orders”);
• in the menu (“more details”) you change the status of the ticket (“refund”).

Please note that if you refuse, part of the money is lost; it depends on how many hours are left before the train departs.

Important! It is impossible to exchange an electronic ticket for another - you will have to cancel the purchase and then purchase a new travel card.

Step by step instructions

The surrender procedure is simple for any network user:

1. Go to the Russian Railways portal to your personal account.
2. Click on “my orders” or on the specified last name.
3. Find the required e-ticket in the list. Click “request ticket status”, a message about electronic registration and a button prompting you to issue a refund will instantly appear.
4. Click “issue a refund” and an additional window will pop up with information about the refund amount.
5. Please read the terms and conditions carefully and click “yes” if you have no objections.
6. A corresponding message about the return will appear in the coupon status. This completes the procedure on the site.
7. Click on "Return Coupon" if you want to print it. You must keep it until you receive the amount due.
8. Click on "exit" in the top right corner.

How to return money?

After returning the electronic coupon, the user has a question about how to return the funds.

No need to worry, they will return the same non-cash way. Payment takes place by bank card, the amount due is transferred to it. For this no need to re-enter your bank details, the system does this automatically.

Having missed the train, contact the cashier. To return the money, the passenger is given a confirmation of the return of the seat at the ticket office and corresponding statement.

Transferring funds to a card

Funds will be credited immediately after the electronic coupon is assigned the status “refund issued.”

Important! Even if you return a ticket issued online through the ticket office, the amount is still transferred by bank transfer to the card.

Detailed information is available on the Russian Railways website If you have any questions, please contact the Unified Information and Service Center.

How much money is retained when returning an e-ticket?

The amount directly depends on the time of refusal of the issued electronic coupon:

• ticket price– 2 hours before departure;
• 100% of the ticket price and 50% of the price of a seat in a reserved seat– 2 – 8 hours before departure;
• full price of any ticket– 8 hours before departure.

Russian Railways does not refund the entire amount spent. You will have to pay a return fee - 185 rubles 40 kopecks (for one place). Its size is established by the Federal Tariff Service of the Russian Federation.

When traveling internationally

For electronic tickets for international trains The amount of funds credited to a bank card depends on the timing of the return:

1. 6 hours before train departure the fare will be refunded (ticket price + reserved seat cost);
2. less than 6 hours before train departure There are no refunds for travel costs.

When returning an electronic ticket for an “international” train, the fee is 10 euros (for each seat). Calculated at the rate of the Central Bank of the Russian Federation on the day of the issued return.

When traveling around the CIS countries and neighboring countries

Trains from neighboring countries and CIS countries have their own scheme for calculating refund amounts.:

1. ticket price (except for a reserved seat) – less than 6 hours before departure;
2. ticket price and 50% in a reserved seat – less than 24 hours before departure;
3. the price of any ticket is more than 24 hours before departure.

Return deadlines

Money is credited for the returned electronic coupon within the specified period - from 7 to 30 days from the moment of registration of refusal.

If there is a delay in the money transfer, contact the bank branch by filing a claim.

The procedure for returning an electronic train ticket is convenient and cost-effective compared to canceling an air ticket. The details of the procedure can be found on the Internet resource.

How to buy a train ticket online? We recommend watching the video:

Russian railways are joining world standards by offering various types of services for passengers.

Not long ago, an electronic ticket sales system was introduced.

In case of cancellation of the trip, it becomes necessary to return the ticket and return the money spent.

About the rules for returning electronic tickets of Russian Railways - read more

The rules for returning train tickets and money for them are regulated by the norms of Order No. 473 of the Ministry of Transport.

Basic rules regarding returns:

• The funds are returned to the customer in the same way the ticket was paid for.
• The refund amount is determined by the time remaining before the train departs, but in any case a penalty will be charged.
• Cash for refunds can only be received in the Russian Federation.

How to return a Russian Railways ticket in 2019?

You can purchase a Russian Railways ticket today through the station ticket office or online. Accordingly, the return procedure will be similar to the method of purchasing a ticket.

To return a ticket purchased through the ticket office and return the money for it, you need to present only 2 documents:

• ticket;
• passport.

After presenting these certificates, the cashier will calculate the amount to be refunded and return the cash.

A similar refund procedure is carried out if a person bought a ticket via the Internet, but managed to exchange the electronic version for a printed one through the ticket office.

How to return a Russian Railways ticket purchased online?

If the ticket was purchased on the Internet through the official website of Russian Railways (www.rzd.ru), then the refund is also carried out via the Internet.

If the purchase was made through other sites, then the ticket and funds must be returned through the personal account of the online system used.

Return periods range from 1 week to 1 month if the return is made to a card, and from 10 days to 2 months if electronic payment systems were used.

We offer step-by-step instructions:

Can I return an e-ticket at the box office?

It is possible, but only by the buyer personally. A ticket can be returned by another person only with a power of attorney from the buyer upon presentation of a passport and control coupon.

A ticket can be returned in 2 ways:

1. As usual. This is possible if:

In a claim manner. This method possible if:

• you missed the train by at least 12 hours;
• you were late for the train for a valid reason for up to 5 days (you must present a supporting certificate);
• the electronic ticket was returned less than 1 hour before the train’s departure;
• The ticket was issued by bank transfer.

To issue a refund using the claim method, you must provide:

• statement from the buyer;
• copy of passport;
• ticket (if you purchased a paper version);
• a certificate confirming the reason for being late.

A refund can be requested via mail or by transfer to a current account/bank card (for this you need to provide bank and account details).

Important! An unsuccessful passenger has the right to file a claim for a refund of a train ticket within six months from the date of departure of the train. The decision to return the money is usually made within 1 month.

Ways to return money for a ticket

The method and timing of refunds for returned train tickets depend on how the buyer paid for the ticket.

Let's look at all the options in the table:

Order payment method	Where will the funds be returned?	Return deadlines
Bank card	To the buyer's card	30 working days
Terminal	If you rent via the Internet, transfer through a payment system, for example, Contact. If at the cash register, then in cash.	10 working days
Electronic return	Payer's wallet	10 working days
Cashless payment	To current account	The transferred funds are received the next day after submitting the application for a refund.
Cash in the office or upon delivery by courier	In cash	The next day after returning the ticket

Pay attention! You do not receive refunds instantly. And if you need to immediately purchase a train ticket online again, for example, on a different date, then you need to have other funds to pay for the ticket.

If an electronic ticket for a domestic Russian train is returned, the buyer will be refunded:

• 100% of the cost of the ticket and reserved seat, if the travel card is returned 8 hours before the train departs;
• 100% of the ticket price and 50% of the reserved seat, if the ticket is returned less than 8 hours before the departure of the train;
• the cost of the ticket when it is returned less than 2 hours before the departure of the train.

If a ticket for a train departing to neighboring countries is returned, then the payer will be refunded:

• the cost of the ticket and reserved seat if the refund occurred 24 hours before the train departure;
• the amount for the ticket and 50% of the reserved seat, if the ticket is returned at least 6 hours in advance;
• the cost of the ticket if the passenger returned the ticket less than 6 hours before the train departure.

Pay attention! When returning the amount of travel to neighboring countries, a commission of 10 € is charged, converted to the ruble exchange rate.

In any case, the claim fee in the amount of 192 rubles, 70 kopecks is lost. In addition, the following are deducted from the cost of the electronic railway ticket:

• service fee for issuing a ticket;
• payment system commission;
• part of the cost of a reserved seat.

Important! If for some reason you miss the train, you have a maximum of 12 hours to return your ticket (the time is counted from the moment the train departs from the station where the ticket was purchased).

IN in this case Refunds can be issued exclusively at the Russian Railways ticket office at the station. A refund fee, 100% of the cost of the reserved seat, as well as all of the above fees will be deducted from the ticket price. The cost of the linen is refunded.

If more than 12 hours have passed, the money cannot be returned. However, if the reason for the delay was illness or an accident, the ticket can be returned within 5 days from the date of departure of the train.

The refund amount, deduction of fees and commissions will be the same.

On the Russian Railways website it is possible to cancel an electronic ticket when a boarding pass has not yet been issued for it.

To do this you need:

1. Log in to your personal account on the Russian Railways website.
2. Find the ticket in the “My Orders” section.
3. Click on the “more details” button, then click on “return”.

Pay attention! Direct exchange of tickets is not possible. You can only cancel your purchases and only then purchase a new ticket.

To cancel booked railway tickets in paper form, the passenger needs to go to the ticket office where the ticket was purchased, provide the ticket and his passport to the cashier, and receive a refund minus fees and commissions.

When canceling a ticket, a statement is written only if there are any problems with the refund.

So, you can return your Russian Railways ticket in accordance with the rules and conditions that are presented above in the article. All that remains is to add: the more time left before the train departs, the greater the amount you will receive back.

Situations when you have to return a ticket purchased online happen quite often. But in such cases, people have many questions about the procedure for such a return. Thus, many people do not know whether to return a ticket purchased via the Internet to the ticket office or carry out the procedure electronically.

Electronic ticket. Return procedure

Today, there are no problems either with the purchase of electronic tickets or with their return. But before moving on to a detailed description of the procedure on how to return money for a Russian Railways electronic ticket, it is worth mentioning three points.

1. When purchasing a ticket at the Russian Railways ticket office in cash, you should expect that the refund will also be made only in cash. If the ticket was purchased at the box office or on the website by bank transfer, then the refund will be made in the same form. Cash refunds are made at the time of contacting the cashier. Refunds to the card are made within a period of 7 to 30 days.
2. For those who miss their train and don't know whether they will get their money back, you shouldn't expect to receive the full price of your ticket if you get a refund. The refund amount depends on many factors: time before departure, cost of insurance, etc.
3. The ticket goes back on sale immediately after being returned and can be purchased by any buyer. That is, if you bought a ticket through the site, made any mistakes when registering it and decided to exchange it at the box office, then there is no guarantee that you will get the same ticket again, since anyone can buy it from the moment it is returned.

To return an electronic ticket, you can go in two ways:

• Contact the Russian Railways ticket office, where an employee will carry out the return procedure independently.
• Make a refund through the website where the ticket was purchased. This method is suitable for those who do not have time to travel to the Russian Railways ticket office, since the return procedure itself takes several minutes.

To cancel an electronic ticket through the website, you should go to the Russian Railways website and log in. Next you should go to the tab called “My Orders”. After this, you will need to select the tab with purchased tickets in the required section, select one of them and click on the “Request ticket status” button. Then a button “Make a refund” will appear next to the ticket, by clicking on which the user initiates the refund procedure. As soon as the user clicks on this button, the rules for making a refund and the amount of the amount that he will receive after the electronic ticket is returned are displayed in front of him.

Statistics

Sapsan trains carried 16.4% more passengers in 2015 than the year before. And since 2010, JSC Russian Railways has increased the number of passengers on high-speed trains almost 7 times.

The cost of the refund will differ from the cost of the purchased ticket. Regardless of the circumstances, a fixed fee of 185 rubles 40 kopecks will be deducted from it. This amount is deducted from each Russian Railways ticket upon return. It does not apply to free tickets for children under 5 years of age. Afterwards, a return coupon will appear on the screen, which it is advisable to print and save. This is what the procedure for returning an e-ticket looks like.

If the buyer purchased a ticket electronically, but has already received a coupon at the box office, then it will turn from electronic to regular. It will not be possible to return it via the Internet. You will have to contact the Russian Railways ticket office, this is quite simple. You just need to give the cashier your passport, and he will do everything himself in a few minutes.

If you do not want to lose a large amount when returning, then do this no later than 8 hours before the train leaves the station. Otherwise, you can lose almost the entire cost of the ticket.

Calculation of the refund amount

When calculating the amount that can be received when returning a ticket, it is worth considering that its cost consists of two factors: the cost of transportation and the cost of a reserved seat (seat on the train). There are no refunds for commission or service fees.

When calculating the amount that can be returned, it is worth considering (for all trains in Russia):

• If tickets are returned no later than eight hours before departure from the station, you can expect a full refund of the ticket price. Only service and commission fees will not be refundable.
• If the ticket is returned from 8 to 2 hours before the train departs, then you can get half the cost of a reserved seat and the full cost of the trip.
• If tickets are returned later than two hours after the train departs, then you can count on a refund of the full fare, but without the cost of a reserved seat. The cost of a reserved seat is usually written down on the train ticket form itself.

Interesting facts

In 2015, Russian Railways trains carried about 1.024 billion passengers. Among them was the billionth passenger of the Russian Railways holding company.

It would be a good idea for the passenger to find out what to do if he missed the train and whether the money will be returned. If a passenger is late for the train, then in order to get his money back, he should contact the Russian Railways ticket office no later than 12 o'clock. Then you can get the ticket price back minus the cost of a reserved seat and all commission fees.

If the delay was due to a valid reason, and the passenger can provide evidence of this, then the money can be returned within 5 days. Many passengers do not know whether they will get all their money back if they miss the train. In this case, you can only count on a refund of the cost of the ticket without commission fees and a reserved seat.

Regardless of the time when train tickets are returned, the conditions of Russian Railways provide for the collection of a commission from each document submitted to the refund office, even if this is carried out by one person in one session.

If we are talking about train tickets that go abroad, then there are some nuances. You can return your money while in Russia by simply contacting the Russian Railways ticket office. If the passenger is abroad, you will need to contact the ticket office at the station where he is located to cancel the ticket. There you need to provide a ticket on Russian Railways letterhead, where the cashier will affix a stamp confirming the cancellation of the order.

Then you will need to contact the Russian Railways ticket office in the Russian Federation within six months after the train departs. In order for the compensation to be as large as possible, in the case of international trains, it is worth applying for a refund as early as possible.

It is not possible to refund money for reserving seats on long-distance trains.
The video discusses the features of returning train tickets

Refund for ticket to card

When purchasing an electronic ticket via the Internet, payment is made using a bank card. In the same way, refunds are made to a bank card. This takes from 7 to 30 days. If for some reason a person is unable to use the card with which the payment was made (its validity period has expired or it has been lost), then he will have to contact the Russian Railways support service to change the details. Until the return is processed, please keep your receipts and printed return coupons.

If payment for the ticket price was made using electronic money (Yandex Money, WebMoney), then a refund can be received at the bank’s cash desk.
You can also get a refund for another passenger!

To return money for another passenger, you will need to provide the Russian Railways ticket office with a power of attorney, which has been certified by a notary. You also need to provide the passport of the citizen for whom the power of attorney was drawn up. A photocopy of the power of attorney and passport will not be accepted at the Russian Railways ticket office.

If the ticket was purchased on the website, and the refund is made later than an hour before the train departs from the station, then the procedure takes place according to the claims procedure. The passenger will need to submit a claim for a refund of the ticket.

Find out more about how to get your money back for a travel package via the link.

If you have questions regarding refunds for tickets, write them in the comments

The conditions for the return of train tickets and money for them are regulated by the rules for the return of travel documents of JSC Russian Railways from Order of the Ministry of Transport No. 473.

General principles

1. The money is returned in the same way you paid, and the amount depends on how much time is left before the train departs.
2. If you receive cash for a refund (at the ticket office at the station, in our office, etc.), then only in the Russian Federation.

How to return an e-ticket

If you bought a ticket on the website and did not issue it on Russian Railways form, everything is simple: you can return the ticket from personal account on the website or from (the link is in the purchase notification letter).

• If you have completed electronic registration, a refund is possible no later than an hour before the train departs from the initial station of its route (for example, for the Moscow - Kislovodsk train - an hour before departure from Moscow). If the ER is not passed, you can return the unused ticket and issue a refund at any time before the train departs.
• If you have multiple tickets in your order, you can return all or some of them.
• If you need strict reporting forms for accounting, after returning the ticket, you can download a receipt of miscellaneous fees (CRF) from the website.

Soon after returning the ticket you will receive an SMS and e-mail with detailed information about refunds for tickets (amount, term, method of payment) and the necessary links.

Another option is refund at the Russian Railways ticket office. Regardless of where you bought your ticket, you can return it at the ticket office at any Russian train station. In this case, the ticket can be returned by the person in whose name it was issued; You must have with you the document for which you purchased the ticket.

If you have an electronic ticket for (classes 1A, 1M, 1I, 1B, 1P, 1E), then you can only return all tickets from the order at the same time.

How to return a paper ticket

A paper train ticket can only be returned at the ticket office at any station. You will need a passport or other document for which you purchased the ticket.

1. If you paid for the ticket with a bank card, the money will be returned to it.
2. If through terminals and communication shops, you will receive money in cash at the ticket office of Russian Railways immediately upon return.
3. If you paid for the ticket using one of the electronic payment systems (WebMoney, Yandex.Money), the money will be returned to the wallet from which the payment was made.

How to return a ticket for another person

If the ticket was purchased on the website and you know the order number and what e-mail or phone number it was issued to, you can return the ticket through.

If you have a paper ticket in your hands, you must return it at the ticket office. You need to have with you:

1. The ticket itself.
2. A power of attorney certified by a notary to return the ticket and receive money.
3. Passport (yours, that is, the person who is handing over the ticket). The original document is required.

How are tickets refunded?

The period and method of returning money for returned tickets depends on how you paid for the purchase.

Order payment method	Where will the money return?	Payment deadline after application processing
Bank cards	To the payer's card	Up to 30 working days
Terminals, communication shops, HandyBank	If you rent via the Internet - by transfer in the CONTACT payment system. If at the ticket office at the station - in cash there.	For electronic returns - up to 10 working days after the branch code is provided
Electronic money	Payer's wallet	Up to 10 working days
Cashless payment	On account	Funds are transferred the next day after the letter of application for refund is issued. Refunds will only be processed using the original of this letter.
Cash upon delivery by courier or pickup (for paper tickets only)	Cash at the company office	The next business day after the ticket is returned

Pay attention! After returning the ticket, you do not receive the money instantly. And if you need it again right away, for example on another date, you need to have the required amount.

How much will you lose when returning your ticket?

When you return your train ticket, you receive less than what you paid for it. 4 components are subtracted:

1. Part of the cost of a reserved seat. If the train leaves more than 8 hours later, nothing is deducted. If there are 2 to 8 hours left, you lose 50% of the cost of your reserved seat (the ticket indicates how much this is). Less than 2 hours left before departure (or no more than 1 hour has passed after departure) - the entire cost of the reserved seat will be deducted.
2. Russian Railways collection. 203 rubles are deducted from the ticket price. 50 kopecks (amount valid until 12/31/2019).
3. The service fee is our commission as the operator of the online ticketing system and is non-refundable.
4. Commissions payment systems through which you paid (if there were such commissions).

Example: you return your ticket one day before departure. In this case, you will only lose commissions and fees from paragraphs. 2-4. The rest of the money will be returned back in the same way you paid (for more details, see the table above). If the ticket is paper, a day before departure the refund is made only at the ticket office at the station, if electronic - from the order management page.

When you return your ticket at the ticket office at the station, you will receive the same amount.

If you miss your train, you have 12 hours to return your ticket(time is counted from the moment the train departs from the station where you got your ticket). In this case, a refund can be issued only at Russian Railways ticket offices at the station. A refund penalty, the full cost of a reserved seat, and all commissions and fees will be deducted from the ticket price. The cost of linen is refunded. After 12 hours have passed, no money will be returned.

If you were unable to go due to illness or accident, the ticket can be returned within 5 days from the moment the train departs. A doctor's certificate will be required. The refund amount is the same as in case of late arrival.

You can check the details at the Russian Railways help desk or at train stations.

Have a nice trip!