To track your parcel you need to take a few simple steps.
1. Go to home page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.

Try it, it's not difficult ;)

If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.

If you have any difficulties with the statuses in English, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.

Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.

In these information blocks you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"

If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .

If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail items.

If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... Parcels go on different routes, in different ways, they can wait 1 day to be sent by plane, or maybe even a week.

If the parcel has left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who is delivering the parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can see a breakdown of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)

Very often, buyers ask to calculate the final cost of the parcel. Unfortunately, this is not possible without knowing either the weight or dimensions of the product (parcel). On the Internet you can find the approximate weight of things.
You can track your shipment first on the Spanish Post website, and then on the Russian Post website.

ATTENTION! We are not responsible for the work of the Post Office!

You are provided with a tracking number for any type of parcel sent by Spanish Post. In case of any problems, we provide assistance in drawing up search papers and obtaining insurance.

ATTENTION!

Claims for shortages are accepted only if a video is taken of you opening the parcel, and the parcel must not be opened, torn or taped with other tape, even with Russian Post tape. In all these cases, you must open the parcel at the Post Office and draw up a report on the opening and missing items.

Sending by Spanish Post

to any country

Correos - Spanish State Post - the most inexpensive delivery method. Parcels delivered through Correos are received against signature at the post office or delivered to your home by courier. Delivery time is on average 2-3 weeks for Economy and 7-10 days for EMS. Sometimes delays occur: If on the 26th day (for Economy) from the moment of dispatch the parcel has not received the “Import” status, then we submit for search, at the request of the client. As a rule, 2-3 days after the request, the status of the parcel is updated. EMS can be submitted for search on the 8th day from the date of dispatch

Parcels are being sent on Monday, Wednesday and Friday from 16:30 to 17:00 Madrid time (from 17:30 to 18:00 Moscow time in summer). The account for the parcel must be closed/paid off before this time, and not just top up the balance. Parcels with unclosed accounts will not be able to be sent.

After the parcel receives the status "Sent", to yours email a notification will be received.

Discounts for Russia, Ukraine and Belarus

air parcel

ground type of parcels

EMS shipments

ground parcels to Kazakhstan

Characteristics

Air parcel/ Carta urgente

Maximum weight: 2 kg

Insurance: not possible
Terms: 7-15 days
Discount: -15% (for Russia, Ukraine and Belarus)

Ground/Economico

Maximum weight: 20 kg
Cost: see calculator and table on this page
Insurance: 2.5 for every 50 euros.
Time frame: 2.5 - 4 weeks
Discount: -12% (for Russia, Ukraine and Belarus)

Delivery to the post office

For your convenience, we attach a table of prices for “non-bulk” postal items to the countries of Russia, Ukraine, Belarus... To find out the “bulk” weight of a parcel, you need to calculate the formula: (Length * Width * Height)/6000. If the “volumetric” weight is greater than the natural weight, then we substitute the “volumetric” weight into the table

* The prices in the table below include discounts.

Price table for 2019 year for Russia:

Mail, women [from fr. poste]. 1. (plural spec.). A government agency for sending correspondence, as well as light cargo, money, etc. Postal workers. The post office accepts subscriptions to periodicals. || In the past, the institution, along with... Ushakov's Explanatory Dictionary

MAIL- female, German the establishment of urgent messages, chases, for sending letters, things, and otherwise for traveling travelers; place for receiving letters and parcels, post office and post offices; place for keeping horses, for those traveling by mail, on variables; train carrying mail; ... Dahl's Explanatory Dictionary

Mail- (postal service). At the beginning of the 18th century. in St. Petersburg there was no special postal institution and the word “mail” meant sending a messenger or courier on post horses. Along with government shipments, private ones were also sent. In 1714 in... ... Encyclopedic reference book "St. Petersburg"

MAIL- (new Latin posta, from Latin statio posita station with moving horses). 1) an institution for the transportation of letters, parcels and money packages, as well as for regular transfers. 2) the office and where they are sorted into paths for shipment. Dictionary of foreign words,... ... Dictionary of foreign words of the Russian language

mail- post office, correspondence, communications, relay race, post office Dictionary of Russian synonyms. mail 1. post office (obsolete) 2. see correspondence Dictionary synonym ... Dictionary of synonyms

Mail- (postal service). At the beginning of the 18th century. in St. Petersburg there was no special postal institution and the word “mail” meant sending a messenger or courier on post horses. Along with government shipments, private ones were also sent. IN… … St. Petersburg (encyclopedia)

MAIL- “MAIL”, Latvia, ZALKTIS, 1995, b/w, 20 min. Documentary. Based on the aesthetics of classical Latvian photography, the film tells about one day of a Riga postman. Director: Laila Pakalnynia. Scriptwriter: Laila Pakalnynia. Operator... Encyclopedia of Cinema

MAIL- MAIL, s, women. 1. An institution for sending letters, parcels, parcels, money, as well as the building where such an institution is located. Deliver the parcel to the post office. 2. Forwarding, delivery by means of this institution. Send a letter by mail or mail.... ... Ozhegov's Explanatory Dictionary

MAIL- (Polish poczta) (postal service) one of the types of communication; in everyday life, mail refers to post offices, centers and post offices, as well as postal items sent by them (periodicals, letters, parcels, money orders) ... Big Encyclopedic Dictionary

Books

• Santa Claus's Mail A fairy tale, Usachev A., We present to your attention the book "Santa Claus's Mail and Other Stories"… Category: Fairy tales Buy for 358 RUR
• Father Frost's Mail (play), Andrey Usachev, Vladimir Menshov, Continuation of the fun audio plays “School of Snowmen” and “Miracles in Dedmorozovka” that both children and parents liked. Funny, exciting and educational stories about the adventures of little... Category: Fairy tales Series: Santa Claus from Dedmorozovka Publisher:

Sociedad Estatal Correos y Telégrafos, S.A., commonly referred to simply as Correos (translated as Post), is the state-owned postal operator of Spain. The company is part of the Correos group, whose sole owner is the Spanish government. Spain is a member of the EMS cooperative and it is Correos that ensures the delivery of EMS items on its territory.

The Correos Group also includes the companies ChronoExpres (express delivery), Nexea (bulk commercial mailings) and Correos Telecom (telecommunications solutions for business).

Correos operates not only in Spain, but also provides postal services in Andorra, which does not have its own postal service.

Complete Guide for all Correos postal services can be downloaded in PDF format from the link on the Product Guide page (note, the document is in Spanish).

Restrictions on the size and weight of international postal items

Maximum weight: no more than 20 kg (2 kg for small packages).

Size:

Minimum size for all types of items: 14 cm x 9 cm

Small packages (up to 2 kg):

• Maximum length on each side: 60 cm,
• Maximum sum of 3 dimensions: 90 cm.

• Maximum length on each side: 105 cm,

EMS shipments:

• Maximum length on each side: 100 cm,
• Maximum sum of 3 dimensions: 200 cm.

Restrictions on content sent to MPO

List of items and substances prohibited for shipment to international shipments, complies with IATA (International Air Transport Association) rules for the transport of dangerous goods.

Registered international postal items (IPO) are assigned Correos international number for tracking in UPU (Universal Postal Union) format (S10 standard).

The Correos tracking number format is as follows:

• For MPO weighing up to 2 kg (small packages): Rx123456785ES
• For MPO weighing from 2 to 20 kg (parcels): Cx123456785ES
• For EMS shipments: E x123456785ES

R/C/E- item type identifier;

x- a Latin letter from A to Z, which allows you to ensure the uniqueness of the number;

123456785 - a digital code that allows you to ensure the uniqueness of the number;

ES- designation of the sender's country (in in this case Spain - Spain) in accordance with the S10 UPU standard.

It should be borne in mind that it is impossible to determine the recipient’s country using the IPO track number. This opportunity is basically not provided in the track number structure.

Correos tracking page: http://www.correos.es/ss/Satellite/site/pagina-localizador_envios/busqueda-sidioma=en_GB

In the field Mailing code enter your 13-digit tracking number and click the button Search to display tracking results. On the same page there is a form for tracking several tracks at once (the results will be sent by email).

You can also track shipments from any page of the site. This can be done using the form in the upper right corner. In the field Tracker (CÓDIGO DE ENVÍO) Enter your 13-digit tracking number and click the magnifying glass button to display tracking results.

Tracking for small packages and parcels is only possible in Spain. For EMS shipments, only key events on the side of the recipient's country are reflected (import, arrival at the place of delivery, delivery).

Therefore, in the country of receipt, tracking is best done on the website of the national postal or EMS operator.