The Sberbank hotline was created to support, advise, and solve problems of bank clients. The support service works around the clock, and calls are free (but not from all phones). If you have any questions about working with bank products or services, they can most likely be resolved by calling the support service. But first, we recommend using a modern self-service system - log into your personal account and get all the necessary information. If you prefer the traditional method of support, we are at your service phone number hotline Sberbank - 8 800 555 55 50. The phone is free for calls from all over Russia - both from mobile and landline equipment. If you live in Moscow or the Moscow region, you can also call the hotline at 8 495 500 55 50. For clients who are abroad there is a separate number +7 495 500-55-50, however, calls from this phone are chargeable, the cost depends on the tariffs of the operator in the country from which the call is made. There is also a short number for calls from mobile phones - 900.

So, here are all the Sberbank hotline numbers:

• 8 800 555 55 50 - uniform for the whole country, 24 hours a day, free for calls from mobile and landlines. Works for both individuals and legal entities;
• 8 495 500 55 50 - free support phone number for residents of Moscow and the Moscow region. Residents of the capital can call this number if, for example, the main hotline is busy;
• +7495 500 55 50 - Sberbank hotline for calls from other countries. This is not a toll-free phone, please note that the cost depends on the communication tariffs of local operators;
  • How can it be cheaper to call the Sberbank hotline from abroad? Here are some tips. Firstly, if you often travel abroad, you can sign up for a special tariff or service to reduce the cost of roaming calls. Each operator has its own conditions for such cases, you can contact yours for clarification. Secondly, you can buy a local SIM card in your host country and call Russia using the country code. Also, local telecom operators probably have their own special tariffs for calls abroad. Take an interest in this in your country of residence and you will probably find a way to call the Sberbank number much cheaper!
• Branch numbers— every city has its own Sberbank branches with its own support — in the largest cities
• 900 is a special short number for mobile phone users (not landlines!). It is free in your home region and within the boundaries of intranet roaming, but only with the following telecom operators: Megafon, Motiv, Yota, Beeline, MTS, Tele2. This is also a 24-hour number;
• 9000 is a special SMS number for surveys about the quality of service and service improvement. The cost depends on the SMS tariffs of your operator.

All numbers starting from 8,800 are toll-free. This is a universal rule in the country's communication system. Therefore, it is not at all surprising that the main hotline of Sberbank is based on this code.

What problems may arise when contacting the Sberbank hotline

The most common problem that can arise when calling the Sberbank hotline is that the line is busy. But don't worry about it! You just need to wait a little and the operator will definitely contact you.

How long have you been waiting to connect to the hotline - !

What other options are there for solving a busy Sberbank line:

What you need to know before calling the Sberbank support hotline

By calling the hotline at the Sberbank contact center, you may have a problem identifying your identity in the bank’s system. Therefore, we recommend that you prepare the following information:

• passport data - the operator may ask for some of them;
• your card number;
• you should at least approximately remember your latest transactions in Sberbank. The operator can also ask this - in order to make sure that you are really the owner of the card;
• your code word.

Attention! Remember - the operator will not ask you for the card password. There is no need to disclose this information to outsiders.

Self-service in tone mode of numbers 8 800 555 55 50 and 900

So, once you call free Sberbank hotline by calling 8 800 555 55 50, you will be prompted in tone mode to press certain keys on the phone. Each key is responsible for a specific service or function. Here's what they are:

☏ If you press button 1 in tone mode, your card will be immediately blocked. This is very useful if the card is lost;

☏ By clicking on the number 2, you will be transferred to a section where you can find out the card balance and recent transactions. To enter this section you need to provide a Client Code and bank card number;

What is a Client Code? The client code is a special password that makes it possible to obtain information on your accounts without connecting to an operator. That is, it provides access to self-service mode via telephone;

☏ Number 3 gives access to information for individuals. By pressing 3, you can immediately press 0 to call the Sberbank hotline operator;

☏ Number 4 provides access to information for legal entities;

☏ By clicking on the number 5, you will be taken to the Thank You bonus program section from Sberbank. If you need to find out the balance of points in your account, conditions, terms of use of bonuses - press 5 and then 0 to call the contact center operator;

☏ Number 9 - all information is in English.

At the same time, remember that at any level of the tone menu except the first, the number 0 calls the operator. For example, if you are an individual, then after calling the number 8 800 you need to press first 3 and then 0. Also, if after dialing 8 800 the tone menu does not turn on, press the asterisk *. In the tone menu, an asterisk means returning to the previous menu level. The hash # will allow you to repeat the menu.

What questions can be resolved via the hotline?

By calling the Sberbank hotline, you can solve a wide range of issues, including:

• find out the balance of your accounts;
• find out about the latest transactions performed on your card;
• find out additional information about services, loans, payment cards and other products that Sberbank has, as well as current tariffs for them
• block your card, Sberbank Online or Mobile Bank system;
• ask for help - for example ask, or
• Receive a special Code to enter the self-service system by phone;
• Set up an additional security system for your account when traveling abroad;
• make an appeal to the bank regarding the quality of service, give recommendations for improving the service.

Other ways to contact Sberbank support

What other communication channels are there? if the Sberbank hotline is not available?

Internet banking Sberbank Online: A powerful tool for self-service via the Internet. You can also call for support there;

Mobile banking "Mobile Bank". Self-service via mobile phone. Partially discussed above;

E-mail — [email protected]

Sberbank phone numbers in your city— each city has its own main branches, so you can call directly to the branch of your city. The link to them is at the beginning of the post;

Sberbank Premier— if you are served by a bank under a personal program, then special telephone numbers will be available to you:

• tel. 8 800 555 02 55
• tel. Sberbank Premier +7 495 669 06 38