There are quite a few reasons why the computer does not see the smartphone. Most often this occurs due to the activation of any other connection mode other than a USB drive. Or this happens due to missing or conflicting drivers. Less commonly, the cause may be various malfunctions in the equipment.

This material presents solutions to the most common problems that arise when connecting a mobile device to a PC via USB. For convenience, all tips are divided by importance.

The smartphone is not detected as an external drive

Note:The smartphone must be turned on if locked graphic key- needs to be unlocked!

The very first and obvious action is to let the computer understand in what mode the device is connected. If the smartphone simply charges when the cable is connected, it may be connected in charging mode, or as a media player. If you are using an Android device, you must activate developer mode and then enable USB debugging.

For instructions on how to activate developer mode and USB debugging, see this video.

When everything is done, the next time you reconnect, pay attention to the display and notification shade on your smartphone. A notification should appear asking you to select “Enable USB storage.”

If you are using a smartphone with a different OS, everything is the same. In most cases, in order for the device to be recognized as an external drive, you must select the correct connection type.

One more thing: check if the modem mode is activated on your mobile device. Go to settings network parameters, and if the modem is activated, turn it off.

The computer doesn't respond at all

It is advisable to check the serviceability of components as early as possible to save your own time. If you don’t hear a characteristic signal when connecting, the charge indicator on your smartphone doesn’t blink, the backlight doesn’t activate, or pop-up notifications don’t appear, we try to temporarily change the equipment.

Steps to be taken:

1. Checking USB cable for serviceability. We just use a different working cable and that's it.
2. We connect to other connectors. Inoperative USB ports can only be referred to if no “USB” peripherals connect to them at all: mice, keyboards, flash drives, etc.
3. We try to connect the smartphone via USB to another system unit or laptop. If it works, look for problems with the drivers and operating system on your PC.

Software problems

Let's say the computer responds to the device, but a notification appears on the taskbar that the driver installation failed. This indicates the need to install the “correct” USB drivers on the PC.

Often, universal drivers can be downloaded from the manufacturer's website. For example, on the official websites of Samsung and LG there are special sections where you can download a driver that will fit all Samsung and LG models, respectively.

If you have connected many devices from different manufacturers, their drivers may conflict. Try to remove unnecessary ones and install the necessary ones again. Don't forget to restart your PC (you can do your phone at the same time).

If nothing helps at all

In the event that after executionabsolutely everyone recommendations the computer does not see the smartphone, we cannot exclude the fact that the USB connector on the smartphone is faulty. Without special skills and certain equipment, this problem cannot be solved on our own. Must be carried mobile device to a service center or workshop where the USB will be resoldered.

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Hello, dear visitors. Today we will look at all the possible options due to which, Samsung Galaxy S6 does not see the computer. A fairly large number of operations on a smartphone can be performed using a PC, including without connecting to it. However, sometimes you simply cannot do without such an operation as connecting the Galaxy S6 to a computer.

Why doesn't my computer see my Galaxy S6?

Often, charging occurs, but the smartphone still does not see the PC.

Below we will describe all the possible options due to which the computer does not recognize the Galaxy S6:

• Over time, the USB connectors on many computers wear out and become loose, so the first thing we do is try to connect our cable to all the ports on the PC.
• Of course, the cord must be native and original, otherwise, most likely, the Galaxy S6 Edge does not see the computer because of the Chinese analogue.
• Be sure to check the connector of our cord for the presence of dirt. An unremarkable coating of dust or other contaminants blocks contact. When cleaning it, you must be extremely careful not to damage anything.
• A common problem connecting a smartphone and a computer is unofficial or outdated drivers. We recommend updating them by downloading them from the official Samsung website, software Kies.
• Try disabling your antivirus, everyone has different ones, and the requirements are appropriate.
• Alternatively, consider connecting from another computer. Perhaps your PC and gadget just don’t get along.

Having checked, and tried, or corrected all these points. In most cases, this problem when the Galaxy S6 does not see the computer via USB is successfully resolved. But if nothing has changed yet, it is better to contact a Samsung customer service center.

Quite often, when using the Samsung Kies program, users are unable to connect to the program. She simply does not see the mobile device. There can be many reasons for this problem to occur. Let's consider what could be the matter.

The Samsung Kies program has a special wizard that can fix the connection problem. This method is suitable if the computer sees the phone, but the program does not.

You need to click "Resolving connection error" and wait a while until the wizard completes its work. But as practice shows, this method rarely works.

Malfunction of USB connector and cable

Your computer or laptop has several USB ports. Due to their frequent use, they can break. Therefore, if Samsung Kies does not see the phone, pay attention to whether the computer itself sees it.

To do this, you need to unplug the cord from the device and connect it again. A window with the connection status should appear in the lower right corner. If this is not the case, then reconnect the phone through a different connector.

Also, the problem may be a cable failure. If you have a spare one, try connecting through it.

Virus check

Situations are not uncommon when access to various devices blocked by malware.
Run a full scan with your antivirus program.

To be sure, check your computer with one of the special utilities: AdwCleaner, AVZ, Malware. They can scan your computer without stopping your main antivirus.

Drivers

The connection problem may be caused by old or missing drivers.

To solve the problem, you need to go to "Device Manager", find your phone in the list. Next, right-click on the device and select “Update Drivers.”

If there is no driver, download it from the official website and install it.

Wrong choice of program version

On the website of the manufacturer of the Samsung Kies program, three versions are provided for downloading. Take a close look at the ones for Windows. The brackets indicate which version should be selected for a particular model.

If the choice was made incorrectly, the program must be uninstalled, downloaded and installed the appropriate version.

As a rule, after all the steps taken, the problem disappears and the phone successfully connects to the program.

Does your computer not see your Android phone or tablet via USB? This is a fairly common problem, but it can be fixed on your own. In this article you will find useful recommendations how to do it.

In addition to the solutions given below, there are several more that we have already talked about on our website! If your phone does not connect to your computer via USB, try via Wi-Fi: , .

Also pay attention to applications for transferring files over the Internet: and. In general, there are decent alternatives to connecting via USB (unless, of course, you are interested in other options like).

As for the problem with connecting mobile devices via USB to a computer, there are only two types:

• The phone is not recognized by the computer, but is charged from it;
• The PC (or laptop) does not completely recognize the smartphone.

We will consider both options in detail and try to help you fix everything!

The computer does not see the Android phone via USB. What to do?

1. First, use a different USB cable. If there is no effect, the problem is not there.

2. Check the functionality of the USB port: to do this, connect the mobile device to another connector. If the PC still does not see Android, the problem lies somewhere else.

3. Try connecting your phone to another computer. If you fail here too, there may be a problem with the microUSB or other components of the smartphone. In this case, only repairs will help you.

4. If you connect an Android smartphone to a laptop or PC running Windows XP and the computer does not see the phone, you need to install the MTP (Media Transfer Protocol) protocol for Windows XP. You can download it from the official Microsoft website: http://www.microsoft.com/en-US/download/details.aspx?id=19153

5. Now regarding devices protected by a pattern or password. For your computer to see your files and folders, you must first unlock your phone or tablet. Tested on Nexus 7 2013 with Android 5.1.1.

If the downloaded drivers come immediately with the installer (.exe file), then you just need to run its installation. Also, drivers will be installed when downloading and running programs from various manufacturers to synchronize devices with a PC (HTC Sync, Samsung Kies, etc.).

14. You can also flash your device without using a computer. For example, using ROM Manager (), you really need it.

These are all the ways I know to solve the problem of connecting mobile devices via USB to a PC. If you know other working methods, write them in the comments. Also ask your questions, describing the problem in detail. I will try to help if possible.

Recently, with a huge influx of phones with the Android operating system, a problem has arisen - your personal computer or laptop does not detect the gadget with the popular OS connected to it. In this article we will tell you about all the known causes and help you find ways to solve the problem.

The steps below solve the problem exclusively on Android smartphones and tablets. However, some methods can be adapted for other operating systems.

Why doesn't the computer see the phone?

It is worth starting investigations on this topic after answering the question: “Did the phone initially not connect to the computer or did the problem arise as a result of some action?” After answering this question, it will be easier to determine the vector of actions and select the most effective method solving the problem.

Very important! If the problem arose immediately after purchasing a smartphone and the phone was not detected when connecting to a PC running Windows XP (older gadgets connect easily), then you should install a more modern operating system on your computer or download and install Media Transfer Protocol - a special protocol for the XP version (you can download it from the official Microsoft website). After successful installation, you should restart your computer and the gadget should become “visible”.

It is worth noting that before connecting, you need to unlock your smartphone (if it is protected with a password or pattern) in order to have access to the gadget interface and see all displayed processes.

You definitely need to make sure that the phone is really synchronized with the PC, not only for charging, but also for data exchange. It's very easy to find out - either using notifications or in the "Connected devices" settings. There are three possible options for connecting your phone: a storage device, a USB modem, or a PTP camera. If the second option is indicated in the parameters, then all you need to do is disable the use of a USB modem in the settings - the issue is resolved.

Developers of older versions of Android made more connection modes available. Without a doubt, the most suitable connection option is USB MS or, as it is also called, Data Storage. Switching to this mode is not difficult - in the notification area, simply select the required item by checking the box.

Once connected, the phone only charges

If, when you connect your smartphone to your computer, it only charges and the connection notification does not appear, you need to take the following steps:

• Repeat the connection, only in a different USB input. It is advisable that this be a 2.0 port, otherwise additional delays and slowdowns may occur;
• If you have other similar USB cables at home (cords even from completely different devices are considered acceptable), repeat the connection using them, because the reason may be in the very delicate USB cable itself;
• The cause of the problem may be the input itself on the smartphone. Perhaps water or debris got into it, it was damaged as a result of mechanical intervention or, during repairs, it was replaced with another one of lower quality (we’ll talk about this in more detail at the end of the article);
• In my opinion, the most productive option is to do the connection trick on another computer. If unsuccessful, it will immediately become clear to us that the problem is in our smartphone and the USB cable. If the connection succeeds, the problem is your PC. Perhaps the essence of the problem lies not in the malfunction, but in the computer settings. Therefore, you should first try to fix settings errors automatically. And if it doesn’t help, manually disable power saving for Generic USB Hub in the device manager.

Important: majority latest models gadgets on the Android system, when connected, the “Charging” mode is determined by default. To change the mode, you need to click on the corresponding notification and select the appropriate one from the list of available ones.

Additional Information

If the cause of the problem is in the phone socket and repair is necessary, information can be transmitted in alternative ways:

All possible methods for troubleshooting USB connections were outlined above. We hope that we were able to help you and that your problems are resolved.

In contact with

Most owners of Samsung mobile devices use the Samsung Kies application to facilitate connecting their gadget to a computer and simplify the process of exchanging information between devices. But it often happens that the computer does not see the phone. Where to look for the cause of the malfunction and how can it be fixed?

The computer does not see the Samsung phone

If your PC does not recognize your device as a connected device, do not be discouraged right away. The USB ports may have failed - alternatively, try connecting to another computer. Update your system drivers and scan your operating system for viruses.

If the PC recognizes the connected device, then you should look for problems in the settings of the mobile gadget or application.

Samsung Kies does not recognize the phone

So, the operating system has recognized your device, but the Kies application stubbornly claims that nothing is connected. First of all, unplug the USB cable from the device and close the program. Then reconnect the gadget to the PC (alternatively, you can select a different USB port, but do not use extension cords) and try to launch the Kies application until the icon of the connected device appears.

A common reason why Samsung Kies does not see the phone lies in the settings of your mobile device. Go to the “Connection to PC” menu item and check the Kies application there. It is also worthwhile in the “Connection” menu item to select the option “ USB Debugging" If it still doesn’t help, then reboot the device in case of a system failure - in many cases this was an unexpected solution to this problem.

If Samsung Kies still does not see the phone, then you need to remove and reinstall the mobile device drivers. To do this, click “Start” - “Control Panel” - “Device Manager” - “Mobile Device”, right-click on the entry, select “Properties” and in the window that appears, click the “Delete” button. Restart your computer, and then install official drivers from the manufacturer for your gadget. Then try to connect again.

If the method above did not produce results, and the phone still does not connect to Kies, reinstall the application itself. Maybe there were errors during installation, there was a system crash during your last session, or you just have an old version of the application. Click “Start”, then “Add or Remove Programs” (this menu item in Windows 7 is called “Programs and Features”), remove the Kies application. After completing this procedure, you need to clean the registry from possible “traces”. For these purposes, it is better to use the capabilities of programs that specialize in cleaning the registry (for example, CC Cleaner).

After cleaning the registry, restart your computer and install the program again. You can download the latest, most current version of the application on the manufacturer’s official website. Before starting the installation process, disable the firewall and antivirus. Do not forget that the application should be installed under an account with administrator rights.

Also, the reason why Kies does not see the phone may be a file with an incorrect extension contained in the device’s memory. The device tries to read all available files, and on such extensions it often happens software glitch, which ultimately leads to connection errors.

Remove the memory card and connect the device to the PC. If it helps, then the problem is in the removable media. Otherwise, set the device settings to “Connect as a flash drive”, connect it to the PC and copy necessary files. Then you can return them back at any time.

There are many reasons why the PC does not see the Samsung phone. Try all the options listed, and only then call a specialist.

Owners of phones and tablets running Android OS regularly complain about problems with the USB connection - very often the computer refuses to see the device or the gadget does not charge from the PC. The causes of problems can be different, so you first need to conduct a thorough diagnosis and identify the source of the problem.

Why the PC does not recognize an Android phone or tablet via USB: reasons and solutions

In order to conduct a successful diagnosis, you must first answer several questions:

1. Has this always been a problem or has the device recently stopped being detected by the computer via USB?
2. Did the problem occur after any manipulations with your smartphone, tablet, or PC (laptop)?

Answering these questions can help you fix the problem faster.

There are several typical cases that occur when connecting via a USB cable.

For example, if you have a new device and the Windows XP operating system is installed on your computer, you need to update the OS to the latest version or download the MTP (Media Transfer Protocol) protocol from the official website. After installing it and restarting the PC, the gadget should be recognized.

Users of Windows 7, 8.1, 10 must first make sure that the device is connected to the PC. A corresponding notification appears, informing you about the connected storage device. Sometimes the gadget is recognized as a Camera (PTP) - in this case, just click on the message and you will switch to MTP mode.

Switch Camera mode to MTP for data transfer

But these are not all the problems that a user may encounter.

The computer does not recognize the device, but it is charging

If this problem occurs, you need to make sure that the gadget is detected by the computer. If device connection messages do not appear, do the following:

Smartphones with new versions of Android are recognized in charging mode by default. Therefore, you need to click on the “Charging via USB” notification and select “File Transfer”.

What to do if your mobile device is not detected by your PC: video

The device is not recognized, does not charge and does not turn on

In this case, follow all the steps from the previous section. If there is no result, remove the battery from the device. The battery fails after prolonged use - often removing it helps solve the problem. Inspect the battery for damage or irregularities. If there is deformation, the part must be replaced.

The reason may also lie in the software. Try to fix the error like this:

1. Disable programs and services while charging.
2. Install a utility to optimize the device, for example, Clean Master,Smart Manager. They remove unnecessary and unnecessary information on the gadget and reduce the load on the system.
3. Roll back the OS to the starting version.
4. Reflash the device. Perhaps unprofessional firmware caused the device to not work correctly.

The computer does not see the internal memory of the device

If, when connecting a gadget via USB, the PC sees only an external card, take the following measures:

With such a reset, you will lose all the data that was stored in the internal memory, so it is better to first save the information on a flash card.

The computer does not see only the photo

If pictures and images are not recognized when connecting to a PC, do the following:

1. Make sure that the device is in MTP mode for data transfer - only in this case you will see information from both the external memory card and the internal one.
2. View the contents of folders using a file manager, such as TotalCommander. If the photos are not displayed in this utility, it means that they were deleted or the system was damaged.

The device does not want to connect: how to avoid this problem

If you want to protect yourself from difficulties in operating your Android device, just follow simple rules.

1. Be careful with the USB cable. Do not bend it to avoid damage.

Users regularly connect modern Android smartphones to a laptop or PC to dump music, photos or other necessary files. In some situations, the computer does not detect the phone via USB, which makes working with it very difficult. There is a certain list of reasons that prevent the device from being recognized.

The computer does not recognize the phone via USB - reasons

All possible problems that users encounter can be divided into software or hardware. In the first option, the problem is in the settings, drivers or computer system, in the second - in the cable, USB port of the smartphone or laptop. Almost all problems can be fixed, but before you try to fix connecting your phone to your computer via USB, try restarting your PC and device. This simple procedure often helps, especially with device models from Lenovo, Samsung, HTC, FLY, LG, Nokia.

The phone does not connect via USB to the computer, but it charges

A very common problem with devices is when the phone is not displayed on the computer via USB, but the battery charge indicator is on. The smartphone responds to the connection, but the system does not want to display it. To identify the cause of the failure, you can do the following:

1. Move the power cord to a different port on the laptop. Now most models are already equipped with version 3.0 connectors (blue), but you need to use 2.0. For stationary versions, the connection should be made from the back of the case, and not from the front panel.
2. Try using a different cord if the sockets match. This will help identify problems with the cable. If one of the twisted pair wires breaks, the smartphone may continue to charge, but not be detected.
3. Inspect the device socket to see if there is any debris or dirt inside that disrupts the connection of the contacts and makes it difficult to find the device.
4. Try connecting the device to another PC. If it is detected there, then the problem is definitely in your system: there are no drivers, a virus, or the power supply on the laptop is incorrectly configured. This problem will be described in more detail below.

The computer stopped seeing the phone via USB

It often happens that the device was previously detected, but for some reason it suddenly stopped. A common reason why the computer does not see the phone via USB is that the port drivers have crashed. Due to software glitches, the latter stop functioning correctly and are unable to find any connected devices. Reboot the device into in this case no need. You need to do the following:

1. Find the "native" drive for the motherboard. The set must contain all system files for the correct operation of the USB ports.
2. If the disk is lost, find the developer’s website on the Internet. Manufacturers, as a rule, make all the necessary software freely available.
3. Reinstall the drivers.

After the PC has finished installing the files, you need to restart the computer. Only at this moment is it time to check whether the system can recognize the device. If these steps do not help, try additional settings:

1. In the Control Panel, go to the "Power" section.
2. Select "Set up power plan" (for laptops).
3. Click "Change advanced settings..."
4. From the list, select “USB Settings”, click the plus sign.
5. Then expand the “Temporarily disable USB port option” section.
6. Set to “Disabled” for battery or mains operation.
7. Click “Apply” and “Ok”.

In addition to problems with port drivers, files for the Android device itself may be lost. To check this, you should open the device manager and find out if exclamation point in the "Portable Devices" section. Check the list for your phone. If it is not there or there is a warning sign, you should do the following:

• open the device and click “Uninstall driver”;
• turn off your mobile device;
• connect it again;
• wait until the system installs the connected device again.

The computer does not find the phone via USB

Sometimes the situation is such that the laptop initially does not find the device. If the reason is not a broken cord or port, then you should carefully check why the computer does not see the phone via USB. The causes of problems may include the following:

1. Android system settings. Modern mobile devices have several connection options: charging only, storage, modem. By default, most of them are set to the first value from the list. As a result, the device is charging, but is not displayed by the system. As a rule, the top menu of the device when connecting offers to change the connection type; you just need to select the required option. If this does not happen automatically, you need to follow the following path: Settings -> Memory -> Properties. Here you must set the required connection type.
2. Sometimes a smartphone is used as a modem, which prevents it from being recognized as a storage device. Disable this option through Settings.
3. Turn on Windows Update, which will allow the PC to download fresh, up-to-date drivers for all connected devices. When connecting, do not forget to unlock your mobile device.
4. When sold together with the smartphone, a disk is provided that contains a program for connecting the phone to a computer via USB. Use it to discover your device.

The computer does not recognize the phone via USB - viruses

Malicious programs that have entered a PC system can behave in completely different ways. Sometimes they become the reason why the computer still does not see the phone via USB. Virus scripts disrupt the operation of various devices, remove drivers, and block data transfer. The risk of infecting a smartphone is extremely low, because viruses for Android are written extremely rarely. However, to protect yourself from infection, you should check Windows using specialized programs:

• Dr.Web;
• Antivirus Kaspersky;
• Malwarebyte.

What to do if your phone does not connect to your computer via USB

If your system, after all the steps described above, still does not see the device, but you are 100% sure that the problem is not in the USB cord or socket, the device was previously detected, there is only one way out - Hard Reset. A hard reboot will lose all data from the phone's internal memory and reset it to factory settings. This will eliminate the possibility of a software failure on the part of the mobile phone.

All data that you save on the SD card or cloud services will remain unharmed. This option should be used as a last resort - provided that all other methods did not give the desired result, and you are sure that the problem is in the settings of the device, but not the PC. For each model, be it Samsung or NTS, the manufacturer has programmed hardware buttons that make it possible to perform a hard reboot. You can enable it from the settings, if the device turns on and you have access to them.

Hello.

Today, a mobile phone is the most necessary tool for the life of a modern person. A Cell phones and Samsung smartphones are at the top of the popularity rating. It is not surprising that many users ask the same question (including on my blog): “how to connect samsung phone to the computer"...

Frankly, I have a phone of the same brand (though it’s already quite old by modern standards). In this article we will look at how to connect a Samsung phone to a PC and what it will give us.

What will connecting the phone to a PC give us?

1. Possibility of backing up all contacts (from SIM card + from phone memory).

For a long time, all my phones (including those for work) were all in one phone. Needless to say, what will happen if you drop your phone or it just doesn’t turn on at the right time? That's why - backup- this is the first thing I recommend you do when you connect your phone to your PC.

2. Exchange files from your phone to your computer: music, videos, photos, etc.

3. Phone firmware update.

4. Editing any contacts, files, etc.

How to connect Samsung phone to PC

To connect your Samsung phone to your computer you will need:
1. USB cable (usually included with the phone);
2. Samsung program Kies (can be downloaded from the official website).

Installing Samsung Kies is no different from installing any other program. The only thing is that you need to choose the right codec (see screenshot below).

Choosing a codec when installing Samsung Kies.

After installation is complete, you can immediately create a shortcut on your desktop to quickly launch the program and run it.

After this, you can connect your phone to the USB port of your computer. The Samsung Kies program will automatically start connecting to the phone (this takes about 10-30 seconds).

How to backup all contacts from your phone to your computer?

Launch the Samsung Kies program in Lite mode - just go to the data backup and recovery section. Next, click on the button “ select all items" and then to " backup«.

In just a few seconds, all contacts will be copied. See screenshot below.

Program menu

In general, the menu is quite convenient and intuitive. Simply select, for example, the “photos” section and you will immediately see all the photos that are on your phone. See screenshot below.

In the program you can rename files, delete some, and copy others to your computer.

Firmware

By the way, the Samsung Kies program automatically checks your phone firmware version and checks whether there are more new version. If there is, she will offer to update it.

To see if there is new firmware- just follow the link (in the menu on the left, at the top) with your phone model. In my case it is “GT-C6712”.

In general, if the phone works fine and you are satisfied with it, I do not recommend updating the firmware. It is quite possible that you will lose some data, the phone may work “differently” (I don’t know - for the better or for the worse). At the very least, make backups before such updates (see above in the article).

That's all for today. I hope you can easily connect your Samsung phone to PC.

All the best…